eBay item number:
Seller assumes all responsibility for this listing.
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Business seller information
Cuddly Critters Ltd
Bay 7, Building 53C
Pensnett Trading Estate
Company registration number:
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Cuddly Critters Limited wants you to be completely satisfied with every purchase you make with us. However, we understand that you may wish to return items, which is why we offer all our customers a returns guarantee. If you are not delighted with your purchase you can return it to us as long as it’s still in its original condition. This means it must still have any tags intact and be odour free. You will then receive a full refund for the price you paid for the item in the method you paid. We can only accept the return of untagged items if they are faulty.
To return your purchase, please email us at email@example.com. You will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or the item is faulty. Also, for your protection, it is recommended that you obtain proof of postage in the event the item goes missing as you will then be able to claim against the postal service for loss as if we don't receive the item back no refund will be issued.
If you return an item to us we will process the returned item then notify you via e-mail of your refund.
If you are returning an item because it is damaged or due to an error on our part we will refund the initial delivery charge and pay any reasonable costs of returning it to us. We will check all items returned as faulty. In the event we find no fault, we reserve the right not to refund.