You can return any item to us within 7 days of receipt for a refund, provided it is in its original, unused condition and in its original packaging.
We reserve the right to refuse a refund on any items that are not fully fit for re-sale. This does not affect your statutory rights.
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy. Your statutory rights do not apply. Such items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.
Some products are non-returnable for hygiene reasons. This is indicated in the product description. When making a Return you must return with the original invoice and simply note down the reason for return. Failure to do so may cause delays in processing your refund
If you wish to return your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange. However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.