This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Your satisfaction with the product and service is our main concern, so please email through eBay so i can assist you in resolving your enquiry.
If you enquiry needs immediate attention please email through the eBay messaging system.
THE ITEM I RECEIVED IS DAMAGED
Please check your on receipt of your item that there is no damage as all damages need to be reported within 24hrs.
In most cases when the item has been received damaged I do not need the item to be returned back to me,instead I require that photo's of the damage are sent to email address firstname.lastname@example.org with the details of the damage and your user id.
The reason why I have this as my policy is so the consumer does't have to take time out of a busy day to go to the post office and also outlay the return postage cost.
In the unlikely event I do need the item returned postage costs will be covered.
THE ITEM I RECEIVED IS FAULTY OR DEFECTIVE
Please ensure that all purchases are inspected thoroughly upon delivery. If your item is faulty or defected we must be notified by email within 24 hours. Where possible we will arrange for a replacement item or part to be sent.
If the sending of a replacement item or part is not possible we will either refund upon receipt of the goods back or offer an immediate refund.
I KNOW LONGER REQUIRE THE ITEM
If you are not 100% satisfied with your item we will gladly accept it back for a full refund provided your initial request to return the item is within 30 days from the date of purchase. If your initial request to return the item is after 30 days from the date of purchase unfortunately we would be unable to accept the return request.
All returns must be received in perfect original re-saleable condition in order for refunds to be granted. If the item you return does not arrive in perfect re-saleable condition we cannot offer any refund.
In order to begin the eBay returns process please view your 'Won' items in My eBay. Locate the item that you have purchased from us and then click on the down arrow on the right hand side. Click on the 'Return this item' option. Please fill out all the necessary information on this page and also give as much additional information as possible as to why you wish to return this item. Once your item has been returned to us, your refund will be processed within 24 hours.
Please note that the return postage costs are non refundable if the product is the the wrong size,colour or if you have changed your mind.We comply with all long distance selling regulations and refund the original postage cost.
To help me deal with your return as quickly as possible, please provide the following details within the parcel when returning unwanted items:
- Your ebay username and address clearly marked out
- Your order/item number
- The number of items being returned and for what reason
- Please state whether you would like an exchange or refund
- Or a print out of the auction / invoice
- Return Postage address - Posh Porschey,Unit 8 Vulcan Place Worksop Notts S80 1RN
I HAVE RECEIVED THE WRONG PRODUCT.
Iam sincerely apologise if this occures but we are human and make mistakes.
Please DO NOT just send the item back,contact me first through ebay and I will resolve the issue.
Once the item is received back I shall refund in full or send the correct item out - which ever is your preference.