Terms and Conditions
The following terms and conditions apply to all purchases from our eBay account and you should read them carefully. We reserve the right to change our terms and conditions at any time and please do not assume that the same terms will apply to future orders.
Payment Information
We accept the following payment methods:
· Paypal (Please kindly note that sometimes it can take 10 days to clear if paying by eCheque.)
· Cheque ( 5 working days clearance required for all cheque payments)
· Postal Orders
· Bank Transfer (Details will be provided upon request)
When sending payment by post please remember to include details of the item, eBay item number and your user ID. Items will be despatched within 24 hours after cleared payment received.
Delivery Information
UK Mainland --- Orders are normally sent via Royal Mail 1st class standard with post certificate issued from Post Office. Special delivery or recorded services are also available according to customer’s request. For UK national delivery, Royal Mail will not class a parcel as lost until at least 15 working days after despatch. Therefore please kindly wait for 15 working days after payment date before contacting us regarding undelivered Royal Mail items.
Non UK Delivery --- We deliver to worldwide destinations via Royal Mail Airmail service with post certificate issued from Post Office. International signed for is also available according to customer’s request. For international delivery, Royal Mail will not class a parcel as lost until at least 28 working days after despatch. Therefore please kindly wait for 28 working days after payment date before contacting us regarding undelivered Royal Mail items.
Return Information
Returns are accepted if item proves faulty and is returned to us in its original package within 7 days from receipt. A replacement will be sent, if no replacement is available then a full refund will follow. Please email us as soon as possible and we can provide you with correct return address.
Feedback
Please kindly leave good feedback when your item arrives and we will do the same in return. If there is any aspect of the transaction you are not pleased with please contact us before leaving feedback. Most problems can be resolved with communication and bad feedback should be a last resort.
Any questions?
If you have any questions, whether about an item or anything else please do not hesitate to contact us. We try and reply to all queries as soon as possible, hopefully within 24 hours of being received but please allow longer for a reply at peak times. Emails sent over the weekend may be replied to on Monday.
Thank you for your interest in our items. Happy bidding!