Some of the reasons why customers BUY WITH CONFIDENCE from us
1. We are a British Company established in this business since 1987 (over 26 years experience)
2. We are "Apple Authorised Service Provider". Apple Recommends us through its website www.apple.com/uk and through its customer service phone lines for Apple laptop repairs "Under Apple Warranty" and for "Out-of-Warranty" Apple laptop Repairs
3. We repair laptops for a national chain store
4. We repair for insurance companies
5. We have a modern laptop repair workshop with anti static work benches and floor
6. We use courier & Royal Mail for our timely deliveries of parts. We can also arrange to collect through courier your laptop for repair from any part on mainland UK.
7. All our eBay listings are despatched from our warehouse in UK
8. All our prices include VAT
If you are having any problem fitting a screen or you need any technical support then you can either phone us on Tel: 020 8546 9575 or send us a message through ebay
If the Screen goes faulty within 3 Months then just send us an eBay message with your invoice number, warranty number and let us know the fault as well.
We will issue RMA (Returns Material Authorization) Number to be written and clearly visible on the outside of the box when shipping back to us. No Returns will be accepted without an RMA Number.
We will send a replacement at our cost.
Analogic Computers (UK) Ltd, established since 1987, is a dedicated and specialist supplier of new parts for all Makes & Models of PC Notebooks, Desktops and Servers. We are Apple Authorised Service Provider. We repair Apple laptops and iMacs under Apple warranty and out of Apple warranty. We provide customised outsourcing facilities to corporate customers along with fast & efficient service to repair & maintenance companies. We also provide parts search facility through our website and supply parts to DIY enthusiasts who would like to repair their own laptops or desktops
Analogic Computers (UK) Limited
Unit 8 Ashway Centre
Kingston upon Thames
Surrey KT2 6HH
Phone: +44 (0)20 8546 9575
Fax: +44 (0)20 8541 4671
SHIPPING & DELIVERY
All items ordered by 3.00pm will be dispatched the same day. Any orders between 3.00pm and 5.30pm may be dispatched the same day.
All our items are dispatched in extra strong boxes specially designed and built for Analogic Computers.
We use Royal Mail, UPS and DPD couriers for our deliveries, depending on the location and type of premises (commercial or residential). The parcels can be tracked as appropriate through Royal Mail website http://www.royalmail.com, through UPS couriers’ website http://www.ups.com or DPD Website http://www.dpd.co.uk
We only dispatch without any exception to address registered with PayPal.
We do not offer any collection or pickup service. Please note, our shop prices are higher than our eBay prices.
UK customers may pay by Paypal or Credit/Debit Card.
Please phone us on 020 8546 9575 to pay by card.
For Europe, Australia, USA and Canada we only accept paypal.
FEEDBACK is a courtesy, and also a Seller’s and Buyer’s insurance of honest and considerate treatment. We expect feedback once you have received the goods and are happy with our service. If you have any concerns about our product or our service then please contact us as soon as possible to rectify the problems. Please do not leave any negative or neutral feedback before giving us a chance to resolve any issue, whatsoever.
PLEASE READ THIS IMPORTANT INFORMATION BEFORE YOU BUY THIS ITEM
Some laptop models use more than one type of screen. The screen could be CCFL (using inverter) or an LED with data connector at different locations, depending on the model of the screen. The best practice is to remove the broken/faulty screen and get the model number from the back of the screen and the position of connector(s).
You may contact us through eBay message system for any clarifications or contact us at Tel.: 020 8546 9575. You will appreciate that we can’t be held responsible if you buy incorrect model.
If you are particular about a certain part number then please send us a message on eBay to check the part number we will be despatching. Some screen models with the same model number as the one from your laptop like Sony, Samsung, Dell may still not work in your laptop due to a different “Firmware” on the screen, even though the connectors might be the same type.
All our screens are new and follow ISO 13406 standards for dead pixels.
We have a hassle free returns policy. If for any reason, whatsoever, within 14 days of purchase you would like to return the item then please send us a message through eBay. Please note, if the item you received is damaged then you must contact us within 24 hours. We will issue RMA (Returns Material Authorization) Number to be written and clearly visible on the outside of the box when shipping back to us. No Returns will be accepted without an RMA Number.
You may return the item back to us with all warranty labels in place and without any tampering. All returned parts must be in good condition and in original packing.
Once we receive the item back in our original packing, we will refund in full excluding our initial shipping and handling and administrative charge. The customer will be responsible without any exception for all return shipping charges. Please note, custom fees and import duties are not refundable. We will dispatch a replacement for faulty or defective items at our own expense.
Looking for a better trade price!
Tel: 020 8546 9575
All our screens are brand new "A+ Grade" unlike "A Grade" and "A- Grade" sold at lower prices as New by other suppliers without confirming their product quality.
|Q. Can I pay over the phone by Credit Card or Debit Card after making a purchase on eBay?
|Q. Can I pay through Paypal or by any card including American Express?
|Q. By what time during the day can I place an order ?
||A. If we receive payment by 4.00pm then definitely we shall despatch the same day but if payment for any products is received between 4.00pm and 5.30pm then we may not be able to despatch the same day. All items are despatched subject to availability.
|Q. Will I get any notification as soon as the product is despatched?||A. Yes
|Q. When can I expect delivery of my item in the United Kingdom?
||A. All items are despatched only from Monday to Friday. Delivery date depends on delivery option selected by you.
|Q. When can I expect delivery of my item outside UK but within Europe?
||A. It normally takes 3 to 5 working days for delivery in Europe.
|Q. How can I contact you if I don’t receive my item within reasonable time?
||A. You may contact us on Skype, MSN or send a message through ebay or call us at +44 (0)20 8546 9575.
|Q. Do I still pay VAT if my business is registered for VAT outside UK but within Europe?
||A. If you contact us on email@example.com before purchase we shall invoice you for the item without VAT amount.
|Q. Will I get any special price if I am a repeat customer but not registered as a business?
||A. Yes. Please email us on firstname.lastname@example.org for a specific price.
|Q. What’s the difference between your screen and a screen from another supplier in UK?
||A. We supply new “A+ Grade” screens whereas some suppliers at a very low price may be supplying new or reconditioned “A Grade” or “A- Grade” with a short display life.
|Q. Why should I buy from you and not a cheap one from China or Hong Kong seller?
||A. You will have to pay VAT and other charges when the part is delivered to you in UK whereas you will have no extra charge or hidden costs if bought from us.
|Q. Do you have competitive trade prices?
||A. Yes. Try us to see the difference for yourself in price, quality and service.
|Q. Do you send VAT invoice with the products?
||A. Yes. We are VAT registered and all our prices include VAT. We send VAT invoice with any product that you buy from us.
|Q. Can you supply products that are NOT listed by you on eBay?
||A. Yes. We supply all parts for HP, Toshiba, Acer, Dell, Fujitsu, Samsung, e-machine, IBM, Packard Bell, Gateway etc. We supply and fit Apple parts if you send us your Apple laptop for repair under Apple warranty or out of warranty. We supply some parts like screens, AC Adapters, Keyboards, Optical Drives and hard drives for SONY.
|Q. What happens if the goods are lost or damaged in transit?
||A. If you report to us by email about damaged product within 24 hours of delivery, we shall replace it for you. If the product fails to reach you within a reasonable time then we shall despatch another one as soon as possible.
|Q. Could you help me if I need any technical help with your product?
||A. Yes. We aim to provide a high quality service to all our customers.
|Q. What is the fastest way to have an answer to my queries?
||A. Simply send us a message through ebay at your earliest convenience.
|Q. Are your shop prices same as your ebay prices?
||A. Prices at shop may vary from our ebay prices.||