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Payment Policy
- PayPal is now our payments processor.
- What is PayPal
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With PayPal, you'll check out lightning-fast and easily without sharing your financial info with the merchant. Link your bank account, credit card, and debit card to your PayPal wallet, then pay however you choose.
Every day, in 190 regions, and in 24 currencies, millions of people (84 million active PayPal accounts and counting) can pay and get paid faster and safer with PayPal.
Shipping Policy
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Delivery Most products ordered before 3pm weekdays will be dispatched on the same day. With our new Tracked Royal Mail postal system deliveries should arrive to UK mainland addresses within 3 days. If your item is not with you by the 5th day please contact us so we can trace your delivery.
International. Most international deliveries will arrive withing 5 - 7 working days. If your delivery has not arrived after 10 workings days please contact us so we can track and trace the progress of your delivery.
Returns Policy
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Return policy Faulty Goods You have seven days from the date of receipt of your goods to inspect them for faults. If the goods are faulty you should contact us either by phone or email within the seven days quoting date of order and order number. We will collect the faulty goods for inspection and replace them at our cost. You also have the right to claim costs associated with faulty goods such as phone and postage costs. Damaged goods must be notified on the original delivery note. For non faulty goods which arrive back to us we reserve the right to charge for carriage costs.
Unwanted Goods Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred returning goods, which will differ from that of the delivery charge. All other monies paid will be refunded within 30 days, The 7 day cancellation period will commence on the day following the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut or drilled. Boxed items must be returned complete, not part used. After 7 days a 25% handling charge will be applied to all returned goods.
Terms & Conditions
Our success has and still does come from customer recommendations.
Please note when you receive your goods you must check them for damage before you sign for them. Once signed as received in good condition claims for damaged goods are not covered by our carrier’s insurance company (signing unchecked will not cover you). We will contact you the day your delivery is being despatched to confirm its packed and it is on the carrier most deliveries 98% will arrive on time Always check your deliver for damage when it is delvered before signing, all goods sent by us are insured against damage until you sign, signing unchecked does not cover the delivery against damage.
Do not book your builder untill your materials are on site as some deliveries do go wrong and we are unable to compensate you for your builders time. For deliveries to Islands around the UK excluding Ireland there may be a extra delivery charge requested by your local carrier that delivers in your area.
Storage We send products wrapped in protective packaging to avoid damage. When the delivery has arrived you need to remove the outer packaging. Do not store plastic products in the packaging or inner bags in direct sunlight this will avoid damage to the products due to over heating
Stock Shortages In the event we have a stock shortage we will (unless advised otherwise) arrange an alternative product this helps to reduce waiting times when some products are not available with some products we will send you the next biigest available size which may require cutting to size on site.
Handling complaints We at Master plastics are committed to complete customer satisfaction. In seven years of trading we have had very few complaints however if you need assistance of any kind you can contact our customer service dept between 9am and 4pm on any week day by telephone on 01179 714433
Should you have a complaint about any aspect of our service, goods or delivery times please contact us by email or telephone. We will respond to any complaint within 3 working days. In most cases we resolve the problem during your initial phone call.
All complaints will be dealt with in a, Fair, Confidential and effective manor. Person responsible for logging complaints and reviewing them: Claire Beer.
You statuary rights are acknowledged by Master Plastics however we can not except responsibility for failure to deliver your goods on time. We always do our best to deliver to you on time as agreed normally with in six working days however we do not guarantee to deliver and we can not accept any responsibility for any losses you may incur due to late or none delivery.
We also reserve the right to deliver as quicker than six days when ever possible.
Unsolicited e-mail We will NOT give your email address to any other company. We will not send unsolicited email to consumers unless you have first given your consent. You can ‘opt in’ to receive emails detailing new products and special offers .
Customer support and service You can contact us by email or by phoning (0117) 9714433 between 8am – 5pm Mon to Friday and 8am – 12 noon on Saturdays. Calls charged a normal cost.
If you feel a site blatantly tricked or mislead you in any way please let us know so we can take appropriate action. All sizes given are approximate manufactures terms and condition will apply to the installation of certain products many products on this site carry a manufactures 10 year guarantee this is supplied by the manufacture and not by Master Plastics.
The terms and conditions do not affect your statutory rights as a customer.
Please check your goods when they are delivered as once you have signed for them we can not exchange damaged goods or replace missing parts delivery notes are sent with all orders.
Deliveries To UK Islands. For deliveries to Islands around the UK excluding Ireland there may be an extra delivery charge requested by your local carrier that delivers on your aIsland. These charges are extra to the charge on our site, our charge only gets the delivery to the mainland port in some cases.
Privacy Your details are safe with us. Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) We collect information about you for 3 reasons: firstly, to process your order and second,
to provide you with the best possible service and third to keep you informed.
The type of information we will collect about you includes:
your name
address
phone number
email address credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information
that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security
policy and the law . If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email
© Copyright 1999-2011,Master Plastics (SW) Ltd all rights reserved worldwide. Many of the images we use do not belong to us. In many cases we have a written license that allows us to use the pictures.do not copy or link directly to them. The average undisputed legal cost for copying a picture without consent now stands at £30K and above If you want to use a picture contact us so we can seek permission where necessary on your behalf. Fees may apply.
Gurantee
Warranty. We are approved Busy Buddy direct distributors your purchases through us will be covered by there guarantees. We keep your purchase details on file so you can get back to us at any time during the guarantee. period in the unlikely event your product has a fault. To qualify for the full period of guarantees you may need to register your product with the manufacture. Full guarantee details come with the product. Warranty covers the replacement of parts or at the company's discretion the replacement of complete product. Warranty only covers manufacturing defects and does not cover consumer misuse or damage. Products must be from recognised retailers receipts will be required as proof of purchase. Goods sold as new but not from registered dealers on Ebay may not be covered by any guarantee.
