We accept returns if the item does not fit or if the item is not 100% as described by us. We will happily refund the full price of the item, once it has been returned and checked. Exchanges are subject to availability. Where replacement stock is not available a refund will be issued for your item.
Please contact us if you receive a faulty item, we can then supply you with a pre paid label for you to return the item free of charge. If you do not use the pre paid label we have sent to you, we will not be liable for any postage costs you incur. Please note if you do not contact us regarding this, we cannot reimburse any postage costs you incur.
Please note, for hygiene reasons we cannot offer refunds or exchanges on underwear or swimwear if they have been used, opened or the packaging is damaged. This does not affect your statutory rights.
Please inform us of any problems within 48 hours of receipt of your item using the ebay resolution centre. A return address is provided as part of this process.
For assistance filing a return request please see the following ebay help page: Requesting A Return.
The item must be returned to us, in it's original condition, within 14 days of you receiving it. A refund will be issued within 7 working days of receipt of the returned item. Please do not contact us regarding your refund before 5 days have passed.
We advise you to use recorded delivery, or a delivery service that can be tracked and traced, as parcels that do not arrive back to us cannot be refunded by us.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods'.
Postage charges will not be refunded unless goods are faulty or the wrong item has been shipped. Returns can only be accepted via post or courier; we do not offer a collection service.
Please contact us before leaving any negative feedback and enable us to rectify any problems with your order.
If in doubt, contact us via the ebay message system before buying.