This is a genuine Superdry item for sale.
Please use ebay messages for all communication. We work office hours
Monday to Friday 9am till 5pm, any questions received out of these
hours will be answered the next working day.
All buyers are restricted to buying no more than 5 items in a 10 day
period. New eBay members with a feed back of 0 or less please send us a
message including a contact number before bidding.
We aim to pack and dispatch all our items within 72 hours of payment
(Monday to Friday). A signature is required on delivery. Items won over
the weekend will usually be dispatched on Monday.
WE DO OFFER COMBINED DELIVERY
For the UK
the first item gets charged at full cost, and then we deduct
£2 from each additional item's delivery and packaging fees.
the first item gets charged at full cost, then we deduct £3
from each additional item's delivery and packaging fees.
NOTE: Only items with a delivery charge greater than £2 are
eligible for combined postage discount.
These discounts will be automatically applied by eBay’s
invoicing system. All items must be paid for together, on the same
invoice, to benefit from combined delivery and packaging discount.
For examples of how combined postage discount is applied please click here
We accept returns if the item does not fit or if the item is not 100%
as described by us. We will happily refund the full price of the item,
once it has been returned and checked. Exchanges are subject to
availability. Where replacement stock is not available a refund will be
issued for your item.
Please note, for hygiene reasons we cannot offer refunds or exchanges on underwear or swimwear if they have been used, opened or the packaging is damaged. This does not affect your statutory rights.
Please inform us of any problems within 48 hours of receipt of your
item using the ebay resolution centre. A return address is provided as
part of this process.
For assistance filing a return request please see the following ebay
Requesting A Return
The item must be returned to us, in it's original condition, within 20
days of you receiving it. A refund will be issued within 7 working days
of receipt of the returned item. Please do not contact us regarding
your refund before 5 days have passed.
We advise you to use recorded delivery, or a delivery service that can
be tracked and traced, as parcels that do not arrive back to us cannot
be refunded by us.
International returns please note: If you are returning anything to us
from outside the EU you must complete a customs declaration correctly
indicating that the package contains 'returned goods'.
Postage charges will not be refunded unless goods are faulty or the
wrong item has been shipped. Returns can only be accepted via post or
courier; we do not offer a collection service.
Please contact us before leaving any negative feedback and enable us to
rectify any problems with your order.
If in doubt, contact us via the ebay message system before buying.