eBay encourage Buyers and Sellers to resolve issues amicably, without opening dispute cases, and before leaving feedback.
In the first instance, please refer to the manufacturer’s instructions /FAQ's/Trouble-shooting / Help guides provided with your purchase, to establish whether you are able to resolve the problem.
We also recommend you check the manufacturers web-site, or contact the manufacturer directly, details of which may be contained with your purchase.
If you’re still unable to resolve the problem, please let us know immediately.
Please contact the Bamboo Sales Team directly - To contact us, please refer to the "Contact Us" information section of our shop or product listings, or use the web address:
If we can’t assist in solving the problem, a number of resolution options may be available to you. These are set out below.
We do not have the facility to repair products.
Bamboo Distribution Ltd provides a warranty on products as detailed below. All warranty periods are applicable from the date of payment.
Products sold as "New" 3 month warranty
Products sold as "Used" 1 month warranty
If your item develops a fault within the applicable warranty period, a full refund will be offered, once the product has been returned to the Bamboo Sales Team for assessment and verification of the fault.
To qualify for a refund the product must be:
In the same condition as supplied to you, complete with any/all accessories, with the original box and packaging.
The above warranties do not cover non-faulty products, nor issues caused by accident, neglect, misuse or normal wear and tear.
If a product is returned as faulty but found not to have a manufacturing fault or if a fault has developed as a result of accident, neglect or misuse, no costs will be refunded.
If your purchase develops a fault within the applicable warranty period, we may offer an exchange for the same, or a similar product. This is dependent on our current stock. If we don’t have stock available for an exchange, this option will not be available to you and a refund will be issued.
Our stock is limited and we may not have a direct replacement available for an exchange.
All exchanges are at the discretion of Bamboo Distribution Ltd.
If a product is returned as faulty but found not to have a manufacturing fault or if a fault has developed as a result of accident, neglect or misuse, no exchange will be provided, and no costs will be refunded.
If you change your mind, and wish to return your order, you must notify us of the same within 14 days of the date of delivery. Unwanted returns are not accepted after this period.
To contact us, please refer to the "Contact Us" information section of our shop or product listings, or use the web address:
To qualify for a refund, unwanted products must be:
Unused, in the same condition as supplied to you, complete with any accessories, with the original box and packaging.
Unwanted products cannot be accepted after 14 days if any of the above criteria are not met.
For hygiene reasons, the following types of products cannot be returned unless they are faulty:
Health & Beauty products
Personal grooming products
We may restrict the exchange of CD's, DVD's and computer software to the same title
You are responsible for your own shipping cost to send items back.
If a product is returned as unwanted, but the above conditions are not met, no costs will be refunded.
How do I return an item?
All items must be returned in accordance with this policy and via the process set out in our return procedure.
Please contact us to arrange a return. Please refer to the "Contact Us" information section of our shop or product listings, or use the web address:
We'll reply within 24 hours (Mon-Fri, 9am-5pm, excluding Bank Holidays) with details of the return procedure.
Can I send the item back myself?
All returns must be authorised, and sent via the process set out in our returns procedure.
In all cases, please contact us to obtain a return authorisation and instructions on how to return the purchase.You should make sure that you use a postal service that can prove we have taken delivery.
Bamboo Distribution Ltd will not be held responsible for any loss, damage or costs incurred by the customer if our returns procedure is not adhered to fully.
When will I receive my refund?
Your PayPal account will be refunded once we have received and inspected your return.
In all cases, goods must be received before refunds are given.
You can expect your refund to be processed within 48 hours of us receiving the item. You will receive an email confirming your return has been received and a refund has been processsed.