Debit, Credit and charge cards accepted online via Paypal: Visa, Mastercard, Amex, Switch, Solo, Discover.
Paypal: Complete payment right away using eBays own system.
Bank Transfer: Email me for my details or see checkout details and email.
Dispatch days are Monday-Friday. Dispatch is same day for orders paid by 9am UK time and next day thereafter.
Royal Mail 2nd class post Signed For.
is insured and you sign for it on delivery. Allow 2-5 days for delivery
from date of dispatch. In the event of non-delivery items can be resent
after 15 working days.
Royal Mail 1st Class Signed For 1-2 Day
Cheap, fast, insured, sign for on delivery. Covers whole of UK including Northern Ireland and Isles.
Signed For post CANNOT be location tracked while in transit. Only DPD and Special pecial Delivery can be tracked.
DPD Next Day Courier
reliable as Special Delivery but much more economical for higher weight
packages which makes it ideal for 2+ item orders as there is no
additional shipping cost. It is also insured and track-able service and
offers next day Monday-Friday delivery. With email updates to let you
know approx which hour time slot it will arrive in the day. Note that
for UK highlands (incl PH postcodes), islands and Northern Ireland this
is a 2 day service. If you live in these areas need need next day please
select Special Delivery or contact us quickly. Note that delivery to Northern Ireland and Isles is 2 day NOT next day.
Royal Mail Special Delivery
Fast, insured, sign for and in transit location trackable. Delivery is Monday-Friday by 1pm midday after day of dispatch. Saturday Special Delivery is more.
If this is required please request by contacting us by email if you buy
any time after mid morning Thursday and want Special Delivery for the
weekend and we'll invoice the extra at the current Royal Mail Saturday
Non UK - Please read carefully and contact us if you have any questions
There are special UK export rules for sales of telescopic scopes over 4x maximum magnification. You are very welcome to buy but there is an export process we must follow and we might have to apply for an export permit before the product can be shipped.
EU residents: No import duty is charged for inside EU sales.
>>> Export permit is NOT required if you line in the EU, Norway, Switzerland, Iceland, USA, Canada, Australia or New Zealand then the export process is quick and easy. We send you a simple form to sign and date. You print it, sign and date and scan/photograph and email or post back with a copy of your license and we can ship right away.
>>> Export permit IS required if you are not in one of the countries listed above.
The process - How to buy:
1) Use the "Buy Now" button and place your order.
2) Pay for the order. If you are buying other items and want them combined or are unsure on postage please contact us to request a total.
3) Please add your phone number to your checkout details, this is needed for the export forms and is also good for delivery people to have.
4) After you pay for the order we email the correct export form to you within 24 hours (normally a lot sooner).
5) You print it. Sign and date it. Scan or photograph it and email it back or post if you prefer.
6) If export permit is not required we ship next working day. If permit is required we apply for the export permit. This takes 2-3 weeks in most cases.
7) For export permit orders, when approved (and it is a formality) we ship your order.
If you live in a country where there are import restrictions on scopes like this (Brazil for example) or is subject to UK sanctions then it will not be possible to do business.
See this page for the sanctions list. Anywhere that says Strategic Goods Restricted is a no go. Anywhere else is OK but you still need to do the export form process.
Orders are sent by Royal Mail insured airmail and passed to your national postal service for final delivery to you or your local collection point. Tracking is at least until entry to your country. At this point not all areas integrate with Royal Mail tracking so it may not be possible to location track once it arrives in your area. For a lost of countries where full tracking is available see http://www.royalmail.com/delivery/delivery-options-international/international-signed If it is lost or does not arrive then can be resent or refunded after 1 month.
Please note that it is your responsibility to ensure you are allowed to import this type of product. Products returned for reason of them not being allowed for import will not have postage refunded. Products lost for this reason will not be refunded as postal insurance refuses to cover non delivery for reason of import law restrictions. If in doubt, call your national customs service.
Please be sure to provide an address where someone is likely to be in to take postal deliveries. Items returned as not possible to deliver or not called for can be resent but postage will be charged again or, if refund made, will not include postage paid.
If you would prefer a courier such as UPS or FedEx please contact us to request a quote before buying.
90 day Guarantee, returns and refunds
When you receive your order please inspect it immediately and advise us of any problems.
Within out guarantee period we will help in any way possible with problems and accept returns for any reason barring exclusions in relation to treating product with due care and attention.
After that, depending on the product and your location we will advise you how to enact warranty provisions from the prime supplier or manufacturer.
Most items have manufacturer warranty against material defect and details are enclosed in most cases. Plus you are covered by the UK Sales of Goods act and similar EU legislation in the event of there being provable workmanship, manufacture or material defect. If an item has clearly been heavily used and is suffering problems due to expectable wear and tear then such acts do not apply.
All items are guaranteed to be as pictured and as described.
Returns are accepted and refunds gladly given upon original item receipt and inspection.
In cases where item is a size fit you can also return for a refund or size swap if the item does not fit, is damaged on arrival or is found faulty on initial use.
If item is clearly user damaged by abuse or simply in the course of typical general use or as a result of wear and tear, not treating product with recommended maintenance products or processes then guarantees do not apply.
You are responsible for cost of return shipping unless item is defective on arrival or first use. If reason for return is unwanted gift or you don't like it then postage part of sale price is not refunded.
We adhere to UK Distance Selling Regulations. You have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing us in writing or by email within 7 working days of receipt of the Goods.
Please contact us if you have any questions about an item you have received.
General Sales Policy
Contract: No contract is formed until you receive our confirmation email stating that your order has been dispatched. Our acceptance of payment and our email confirm receipt of your order does not constitute the forming of a contract.
If you change your mind or can't afford the item please tell me and I will mutually agree to cancel - there will be no black mark against you but you must tell me or the unpaid item process will be started.
If you have a problem please let me know in advance and we can work things out. As you can see from my feedback I'm friendly and approachable and always understanding (I once waited 6 weeks for a payment as the buyer kept me informed of a change in circumstances. It was fine, just let me know!
Nickwake is a family run business started in October 2005 though we started selling on eBay in 2002.
My name is Nick Moseley, I started selling on eBay since March 2002. I started while out of work in preference to doing temp work. The when I got a job just kept it going part time. I started a company Nickwake and went full time in October 2005. I now live in Sweden and run the company with my parents who are based in Chepstow near Bristol (If you see product photos of scopes in the snow and products next to very large lakes...this is the Sweden bit.Beautiful place, well worth a visit especially if you hunt or fish)
Use the contact us eBay email feature or email ebay-at-nickwake.com (replace -at- with @)
If you would like to speak email us your phone number, best times to call and what you'd like to discuss.
We don't have a physical shop and products are held and shipped by a 3rd party logistics company.