5. FAULTY PRODUCTS
We pride ourselves in providing quality products, we quality check all our products prior to despatch. If in the unlikely instance you receive a product damaged or faulty, we ask you to inform us within 48 hours. We will be happy to replace the product like for like at no extra cost to you. All our products carry a 12 month warranty against manufacture faults. We will in most cases try to repair any faults found, if that is not possible we will replace with a like for like exchange, or if the item is not available you will be given a suitable replacement of equal value.
6. REFUNDS AND RETURNS
You may cancel from this agreement at any time up to 7 days after we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost.
The goods must be returned to us in perfect condition, with the original undamaged packaging. If any damages occur during transit the customer is responsible in full and a refund will not be given. The total amount to be refunded will be the price paid less any delivery charges.
If you wish to return the goods more than 7 days after we have delivered the goods to you, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. There will be an additional administration charge of 20% of the purchase price of the goods returned. The initial delivery cost will be borne by you th customer.
We will reimburse any amounts you have paid to us within 40 days of return of the goods, having deducted any return costs and administration fee if applicable.
This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affect your statutory rights.
* All home deliveries all items must be checked at the time of delivery to ensure they are not faulty or damaged. if they appear to be faulty or damaged, then you must refuse the complete delivery and inform our customer services department immediately. if a product is accepted by the customer and signed for as being in perfect condition, we cannot accept any claim for faulty or damaged goods thereafter. it is the full responsibility of the customer to check the goods thoroughly before signing the delivery documentation. if you decide to accept goods without inspecting them, you do this at your own risk.
WE WILL NOT ACCEPT ANY CLAIMS ONCE A DELIVERY NOTE HAS BEEN SIGNED OR A DELIVERY HAS BEEN COMPLETED AS THE CUSTOMER HAS INSTRUCTED
*Terms do not apply to small 'Parcel Carrier' Companies such as Parcel force, Royal mail and City-Link.
WE STRONGLY ADVISE CERAMIC, CHINA , CAST IRON, WOODEN AND ACRYLIC PRODUCTS BE INSPECTED AND SIGNED FOR BY THE CUSTOMER ON DELIVERY
If an item has any faults or manufacturing defects it will be collected, repaired or replaced at our expense
7. OBTAINING A RETURNS FORM / NUMBER
Please email using ebay contact info
8. DELIVERY CHARGES
Deliveries are made to the card holders address for security. We aim to provide competitive delivery rates and are constantly reviewing our delivery service to keep the cost low. (For deliveries other than the card holders address please contacts us phone for assessment and security checks. Contact details can be found on our website)
You can collect small items from the store free of charge. You can collect large items free of charge. It is your soul responsibility to ensure that you have adequate means of collection and transport for your goods ordered. We will hold your order at our premises for 7 working days. If this is exceeded we will contact you to make further arrangements. Before collecting you must contact us and arrange for a pick up time.
We reserve the right to adjust or review our terms and conditions from time to time. Please check our terms and conditions for orders placed