Fedex and other next day deliveries are subject to a £20 surcharge within the following postcodes:
AB10, AB31-AB56, All BT, FK19-FK21, All HS, All IM, All IV, KA27, KA28 KW1-KW17, PA20-PA41, PA42-PA49, PA60-PA78, PA88, PH5-PH50, All ZE
Please contact us if you have one of the above postcodes for further information. This is a policy of Fedex and not ours! We do not charge extra for standard Royal Mail deliveries.
All items purchased and payment received before 12pm will be packed and collected that day by Royal Mail or Fedex (or suitable alternative).
All items are carefully inspected and packaged before sending. You will be notified of any delays immediately.
As noted in the delivery section of our listing our items will be sent Royal Mail 2nd Class. We have also added the facility to upgrade your postage to Courier (next working day delivery if placed before 12pm) if you wish. If you have any queries relating to postage times or need a product urgently then please contact us and we will see what we can do.
In the very unlikely situation of a delay we have to wait 15 working days (i.e. 3 weeks) before we are able to investigate missing parcels with Royal Mail. We always obtain a 'Proof of Posting' and we can't be held responsible for items that are lost once we have posted them.
In the meantime it is wise that you check with your local sorting office as the likelihood is the parcel is waiting for collection (gone are the days that the posties always leave a card!!).
If you wish to make a return, you can do so by sending us a message then sending the product in its original packaging along with your invoice within 15 days of the invoice date.
Always ask for a 'Proof of Posting' certificate as we cannot be held responsible for goods that get lost in transit.
If the item is faulty or incorrectly dispatched we will offer a refund for the product plus the cost of your return postage.
If you think we've sent you the wrong thing, please double check the full description of the item on the listing before returning the item to us.
We can only reimburse postage / delivery costs where the item is faulty or if we've sent the wrong thing. Please contact us before returning an item.
Seahaven Limited is a family run business owned by Craig and Sarah and our eBay emporium incorporates our online shops The Pest Shop, Seahaven Chemicals and Miss Cake. We supply a range of pest control related and household products for use by professional users and DIY-ers.
Craig has worked in the pest and bird control industry for over 15 years and also runs a successful pest control company. His experience and knowledge enables us to supply the best products and suggest the best methods of prevention and cure when it comes to pest control. We can supply advice and guidance on the use of our products and many products come with a free instruction leaflet.
As well as working alongside Craig in the pest control department Sarah runs Miss Cake, a laser cutting service specialising in bespoke cake toppers. We have a range of unusual cake toppers and offer a custom design service so please get in touch for any laser cutting services you may need.
We thank you for looking in our shop and hope that we can be of service to you.
We accept Paypal or you can phone/email us to pay by credit or debit card. You can also pickup from our office in Sussex subject to pre-arrangement.
Most items are dispatched the same day subject to availability and before our cut-off time of 12pm Monday to Friday. We do not dispatch over weekends or any UK holidays.
We are VAT registered and this is included within the above price at the standard rate. Please contact us should you wish a specific VAT invoice.
Seahaven Limited is a member of the BPCA & 'East Sussex Trading Standards Buy With Confidence Scheme'
Please contact us before leaving negative or ratings lower than 3 stars so we are able to sort any issues via the Ebay messaging system or on 01273 514802.
We have an online shop selling pest control products should you be unable to find what you require from our eBay account.