mad monkey Returns Policy Under the Distance Selling Regulations you (the buyer) can cancel your order within 14 days of receipt for a refund or exchange: The buyer is responsible for payment of the full postage costs to send any goods back within 14 days, unless the product received from madmonkey was damaged, faulty or incorrect product sent.Processing and booking back into stock of returns products for refund maybe subject to a booking in fee of 15 percent of product purchase value. This will be deducted from the refund. For goods return please contact madmonkey by e-mail on info@madmonkeysurf.co.uk or via the ebay message email. Please supply copy of email despatch note and description of the goods returned along with the reason for return. We will confirm acceptance of return and terms and if a replacement - stock availability and delivery dates All goods returned must have had had an acceptance email as stated above or they cannot be accepted. Goods returned must be in their as new condition, with any tags still attached and original presentation or protective packaging. We wont accept goods for refund or exchange that are not in an as new condition ready for resale or have been returned unsealed such as CD’s, magazines and DVD’s ,perishable products or liquid products. Exchanges or returns made through no fault of the seller will require the buyer to pay for all postage of the return or exchange item to posted back out. If you have any queries please do not hesitate to contact us by e-mail at info@madmonkeysurf.co.uk or via the ebay email messages. Goods should be returned by a secure postage method where they can be traceable and ones that require a signature on delivery. madmonkey is not responsible for the goods until received. If lost in post it is the buyer responsibility. Once goods received, we will within 24hrs process your refund, replace or exchange. During busy times this will take longer. Goods should be returned to: mad monkey Returns UNIT N4 Tregath Business Park Camelford Cornwall PL32 9TX Once again please do not hesitate to make contact at info@madmonkeysurf.co.uk if you have any queries. We aim to make your shopping experience as hassle free as possible.