Instructions of revocation and information according to § 312 c Civil Code in conjunction to “Civil Code InfoVO” (Regulation on information and evidence obligations under civil law)
Right of Revocation
Consumers have a statutory right of revocation:
You may revoke your contractual acceptance within a month, without having to give any reasons, by expressing this in text form (e.g. letter, fax, email) or – in the event that the goods or services are made available to you before the end of this period – by returning the goods or services. The revocation period begins after receipt of this instruction in text form, but not before the goods or services have been received by you (in the case of periodic delivery of similar goods or service: not before receipt of the first partial delivery) and also not before we have discharged our information duties according to Section 312c subsection 2 of the German Civil Code in conjunction with Section 1 subsection 1, 2 and 4 of the Information Ordinance as well as our obligations according to § 312e subsection 1 sentence 1 of the German Civil Code in conjunction with Section 3 of the Information Ordinance. Timely dispatch of the revocation message or goods is sufficient for adherence to this period of notice for revocation.
The revocation should be addressed to:
Hani Philpp Stein
In der Gracht 7
Consequences of Revocation
In the event of an effective revocation, the goods provided and services rendered by either party shall be returned, together with any benefits obtained therefrom (e.g. interest earned). If you are not able to return the goods or services at all, only partially or only in a degraded condition, you will have to compensate us for any damages incurred, as and where applicable. If goods were made available to you, this shall not apply if the deterioration in their condition resulted only from reasonable examination for suitability – as would have been possible in a shop, for example. Further, you need not render compensation for any deterioration in the condition of the goods resulting from their proper use as intended.
The goods must be made ready for sending as a package (parcel) and then returned at our risk. You have to bear the cost of returning the goods if the delivered goods were as ordered and if the price of the goods to be returned does not exceed the sum of 40 euros or, if the price was higher, you have not yet remitted the payment or a contractually agreed partial payment at the time of revocation. Otherwise the return will be free of charge for you. Goods that cannot be made ready for package shipment will be collected from you. Obligations regarding the reimbursement of payments must be met within 30 days. The reimbursement period for you begins with transmission of your revocation notice or the goods, for us with receipt of the same.
Please note the following:
A right of withdrawal does not exist in the supply of goods, when it was clearly made according to customer specifications or to their personal needs. With a supply of services you prematurely lose your right to withdraw, if the contract is completely satisfied by both sides to express your desire, before you have exercised your right of withdrawal.
- End of information on the right of revocation –