Please download a Basic Returns form and fill the form out in full before sending any goods back to us, the form can be found on this page - http://www.outdoorworlddirect.co.uk/returns-policy/
Failure to fill in this form can result in a delay in your refund or replacement item. Without a returns form, it can be difficult for us to establish a reason for return, the customer order number / identity and a course of action
Unwanted Items from OutdoorWorldDirect
Unwanted items purchased via our eBay store may be returned in perfect resalable condition (including packaging and labels) within 28 days of delivery. If you wish us to collect these items then we can arrange for our courier to collect these items from an address of your choice at a cost of £10.00. If you would rather send the items back at your own cost, then they must be back with us within 28 days. However you are responsible for these items until they reach us. For this reason, we advise that you use a secure delivery.
Faulty items with an obvious, genuine fault may be returned for a full refund, replacement or exchange within 28 days. Faulty items that are returned after 28 days or items that do not have an obvious fault (a leak, for example) may be returned; however we may need to send the item on to a third party for verification of the fault. (This may take several weeks depending on the third party). In the event of receiving a faulty item, please contact us and we will make every effort to resolve the issue as speedily as we can with as little hassle to you.
Once a tent has been pitched it is no longer considered to be in perfect resalable condition. OutdoorWorldDirect gives a 1-year guarantee against manufacturing faults on all new tents. Proof of purchase is required. Please note the guarantee does not cover damage to the tent, its poles or any other component caused by
- Stormy or Windy conditions
- Wear and Tear
If you believe your tent has a manufacturing fault, the first thing to do is contact the tents returns line on 0871 2711187.
In the event you need to return your tent in store or online, please be aware:
- The tent may not be accepted if prior notice of the return has not been reported to the returns line.
- The tent may not be accepted if the tent is wet or excessively dirty
- Some tents may also need to be sent to a third party for assessment
This notice is in addition to your statutory rights.