Q:What guarantee we provide?
A:14 days money back Guarantee subject to that you do not open the Product's sealor use the item.
Q:I have received my item but it'sdamaged / faulty. What should I do?
A:(1) Beforebuying the item, please read our item description clearly. If in doubt, pleasecontact us and we are happy to help. We reply during our business time from11:00AM to 8:00PM UK time except weekends.
(2)In the unlikely event that your order is received damaged or faulty, pleaseprovide us with exact details of the problem, picture proof of damage by email.We will provide you with our returns address and returns instructions. Please donot return your item without contacting us firstly.
(3)All products come with 3 months warranty from date of purchase. The returneditems will be inspected, if it's faulty, we will pay for the returning cost orrefund fully. If no mentioned quality problem or the problem is due to improperoperation, please understand that we will ask you for second postage to resendor refund only partial exclude postage and handle fee.
Q: Howto return item under 14 Days Money Back Guarantee? Subject to that you do notopen the Packages.
A: (1) Please email us for Unique R.M.A. and shipping address andinstructions. We will handle the case quickly andseriously.
(2)Returned goods must be in their original packaging and unused condition. Goodswill not be refunded if the seal is broken or it beenused.
(3)The item for refund, replacement and repairs MUST be posted back to us onBuyer's Cost (buyer must pay all costsfor returning items).
(4) Once receivingthe item, we will refund you the amount (Pleasenote we issue in 2-3 days after getting the package, because we need time todouble check the item's condition)
Q:WhatHappen If I Buy This Item And It Cause Damages?
A:Wewill not accept any Liability or claim, other than for replacing this item orrefund as stated above. If you are in doubt, we advise that you hire aprofessional engineer to test the item and get it installed for you. You mayalso see our feedback for this item to see if anyone has left negative feedback,you may also check other seller who is selling similar item, you may wish tosearch the internet for it.
Notall sellers may be pointing out this but if you ask them they may will adviseyou the same that they will not accept any responsibility if it cause anydamage. We sell brand new items; do not intend to sell item which cause damages.We only making this clear because we are not the one who is installing this itemso we can only be responsible to replace a faulty unit or refund if it has notbeen used and the seal has not been broken.
Whenyou sending back item for replace, repair or Refund we will not be responsibleif the goods does not reach us.
Note:Keep safe proof of your posting in case your goods goes missing you should beable to make claim against it. Please check with currier company forclaims.
Anyreturned items that have any signs of abuse or intentional damage will berefused and returned to sender at sender's cost.
Thankyou for reading the above. Should you find our terms and conditions unreasonableor in breach of United Kingdom LAW please contact us via contact page, and emailus your comments.