This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
You may return an item which was damaged or faulty when delivered for a full refund. We test all returns. The refund will be issued once the item has been received and verified as faulty. You must notify us of the issue within 7 working days of delivery.
You may return an item which is not as described for a full refund. The refund will be issued once the item has been received and verified as incorrect. In this case we will also offer you a free-post returns label. You must notify us of the issue within 7 working days of delivery.
You have the statutory right to cancel the order within 7 working days of delivery and have a full refund (cooling off period). The refund will be issued once the item has been received back and processed. Return postage will only be refunded if the item is damaged, faulty or not as described. It is the buyer's responsibility to return the item. If you decide to return an item after the cooling off period has expired a minimum 20% restocking charge will be deducted from any refund.
We cannot accept any items for return which have been specifically manufactured or ordered for you. These items are exempt from the Distance Selling Regulations.
We cannot refund or exchange an opened item unless it is damaged, faulty or incorrect.
Before returning any item(s) please contact us for a returns form and authorisation number. We reserve the right to refuse any item that does not have a valid returns authorisation code or returns form. Once your return is logged you must not return the item until it has been authorised by our customer services team. We will reject any item that is returned before / without authorisation.
In the case where an item has arrived damaged you will be required to provide a photograph showing the damage before any return will be processed.
In the case where an item has arrived damaged or incorrect we may provide a free-post return label. In this case the free-post label MUST be used. If you send your item(s) back using an alternative method we will not be responsible for the costs incurred in doing so.
Items must be returned with all packaging in a reasonable state. We reserve the right to levy a surcharge to replace product packaging that is missing or returned in a damaged/defaced condition. Where a surcharge is levied this will be a minimum of 20% of the original purchase price.
Items must be returned with all original components unless otherwise agreed in writing. Any items that arrive back with parts missing will be resent to the customer at the customer's expense.
Any items are returned at your own risk. We strongly advise you to take care when returning items to us for example, by ensuring the goods are correctly addressed & adequately packaged. Items that arrive back damaged or destroyed as a result of poor packaging will not be accepted. These items will be resent to the customer at the customer's expense.
If you have any questions about our returns policy, please contact us prior to purchase. By purchasing from us you agree to all of our conditions of sale.