This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
In accordance with the Direct Selling Regulations, if the goods are unsuitable or faulty when you receive them then please contact us within 7 working days of receiving the goods or return them to us within 28 days. Please specify if you would like a refund or replacement.
If the goods are unsuitable then we must be able to resell the goods so if the packaging has been damaged then we may reclaim the cost of the packaging. We are not able to refund or replace personalised goods unless they are faulty as we are not able to resell them.
You will receive a refund or replacement within 2 weeks of returning the goods.
In accordance with the Sale of Goods Act, once used and if there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse we are only able to offer you a repair or an exchange. Only if we are unable to repair or exchange the goods will we offer you a refund. We will not offer a replacement, exchange or refund on any items that have been worn or used for over 6 months.
Due to the delicate nature of our jewellery we will only offer an exchange or refund if the jewellery arrives in a faulty condition. We will not refund or replace worn jewellery and customers ust be careful not to pull, snag, drop or get jewellery wet.
To Returngoods please contact us by email and we will send you an address to ship to
If goods are uncollected and returned to us we will contact you by email and by telephone. However, if you do not reply to us within 14 days your order will be returned to stock and no replacements or refunds will be issued. We are unable to process any queries relating to undelivered packages or missing items on order placed over 90 days.
If customers provide the wrong delivery address we will not be held responsible for lost packages.
Goods are returned to us at cost to the customer. However, we will replace goods free of charge.