PET CARRIER TRAVEL SMALL CASE CAT DOG RABBIT /1.1

PET CAT CARRIER SMALL CASE DOG RABBIT /1.1

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• About Us
• Payment
• Shipping
• Terms
• Returns

About Us

We are a family run business and have been established for 15 years. 
We have dedicated loyal staff who value your custom.
 
We have a retail store occupying 6000 square feet and boast in excess of 11,000 product lines.  We offer a selection of these on our eBay shop.  
For local shoppers we offer free collection in store.  

Items over 5Kg are sent next working day.  
Large furniture items are dispatched direct from our external warehouse by specialist courier, next day delivery by arrangement.
We aim to provide excellent customer service and quality value items to our customers. 
Our prices often beat the rrp of other well known value home essential stores. 
 
Please take a look at our feedback rating for comments from other satisfied customers. 
We are constantly adding new exciting lines to our shop so take a look!

• About Us
• Payment
• Shipping
• Terms
• Returns

Payment

We accept payment by: Credit or Debit Card over the phone, please call our credit card hotline number: 0844 879 7249 (local rate) 
Online we accept Paypal and credit card only. 
All Auction and "Buy It Now" prices include VAT.

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• Terms
• Returns

Shipping

Royal Mail & Courier Delivery Terms
We take great care packaging every item to ensure safe shipment to you. 
We charge a postage fee only to cover our costs of materials and labour. 
Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. 
Items sent by Royal Mail first class will be received within the next day 2 working days after dispatch. 
Items sent by courier are on a next day service
All items under 1Kg dispatched via Royal Mail to include UK Mainland, Scottish Highlands, Northern Ireland, Isle of Wight, 2-3 day service.
All items 1-30kgs dispatched next working day via courier to UK Mainland 8.30am-5.30pm Signature required.  Calling card will be left for missed deliveries where you can then easily request re-delivery.  Courier will try also neighbour. (Special delivery requests may be added at the checkout i.e. Please deliver to different address or work address etc.)
Next day delivery is available on all orders placed before midday Monday to Thursday, Friday orders will arrive Monday, Sat-Sun orders will arrive Tuesday.
Areas DD8-11, IV 1-20,25,30-32,36, KW 1-3,5-14, PH 19-26,30-41 3 day service
At the time of order please supply 2 valid daytime telephone numbers at the checkout, 1 landline and 1 mobile to receive delivery text notification direct from our courier
Surcharge areas extra £4.95, 3-5 day service. BT1-99, IV 21-23,26,27,40,52,53,54, IV 41-51,55,56, KA27,28, PA20-23,24-40, PH 49-50, PA60, PA61-75,77,78, PH 41,42,43,44
Saturday deliveries extra £3.50 for UK Mainland
Evening deliveries extra £3.50 for UK Mainland only, 5-9pm
AM Delivery extra £3.50 (7.00am-12 Noon) Mon-Fri
PM Delivery extra £3.50 (12 Noon-5.30pm) Mon-Fri
For surcharge areas above and Saturday, evening, am & pm deliveries please request once at the checkout and request an invoice before making payment, we will amend the invoice and you may then complete your order.
Please inform us of difficult access to the property
If you live in a secured building ie a secure entry apartment block please be aware that the delivery driver will be unable to leave a card to notify you that delivery has been attempted.  Please email us or call us so we can provide you with a tracking number.
Postage offer: Buy more than one of these or a mix of items from our shop and we will deliver them all for just £5.95 per parcel*(excludes large furniture and bulky items) surcharge areas above and Saturday, evening, am & pm deliveries apply as extra.
*Maximum weight of combined items not to exceed 30Kgs per parcel, restrictions apply please see full terms and conditions.
Items over 30Kgs dispatched by special courier. (Particularly refers to large furniture items).
 
Orders over 30Kgs (excluding furniture) will be calculated per each additional parcel (not exceeding 30kgs)
There is a small charge for each additional parcel (please contact us for more information)
Standard Furniture Courier Delivery
Next day delivery up on telephone confirmation before 11am, Mon-Fri 8.30-6.00pm, Signiture required. (Special delivery requests may be added at the checkout i.e Please leave with neighbour, deliver to different address or work address etc.)
Delivery to UK Mainland only excluding areas of Scotland, parts of Devon & Cornwall, Highlands & Islands of Scotland, Northern Ireland & The Isle Of Man (please call our local rate number:0844 879 7249 for further details or email:ebay@sj-homestore.co.uk
 At the time of order please supply 2 valid daytime telephone numbers to ensure prompt delivery as we need to call you to arrange delivery
Upgrade extra £7.95 for timed delivery, 2-3 hour delivery slot with direct confirmation from courier
Saturday delivery extra depending on size of order and postcode area
Please inform us of difficult access to the property

Large Furniture deliveries
Large furniture orders are sent by specialist courier.  We need valid telephone numbers supplied to us at the time of order, one land line and one mobile preferably.  Failure to do this will delay your order. We will contact you direct on the numbers provided prior to delivery.
Delivery to UK Mainland only excluding remote areas of Scotland and parts of Devon & Cornwall (please call our local rate number:0844 879 7249 email:ebay@sj-homestore.co.uk
UK Mainland only - Saturday delivery available for an extra charge
Delivery can be arranged for the very next day on orders placed before 12 midday Monday to Thursday.
Furniture deliveries will be made to the front door only by 1 man.    
Deliveries are made by 7.5 tonne lorry.  Please make us aware of any difficulty the delivery drivers may have accessing your property.
Please make sure that you measure up first and ensure that large items can be delivered.  If you do not do so and the delivery company fail to deliver a charge for a 2nd delivery attempt will be payable by you to the courier.  
Damaged Items
We carry the risk of loss or damage to your order until you receive it.  In the unlikely event that you receive your order and it is damaged please make a note of it on the delivery manifest and sign for it as damaged.  If you have already signed for your order and then notice that it is faulty or damaged Please keep the item and the damaged packaging. Please email or call us on 0844 879 7249 to notify us within 24 hours.  So that we can arrange to collect, refund or replace the item/part.  

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Terms

We warrantee and represent that the goods are as described in the above listing. Please be aware that the colours in the photographs of products can appear different due to photographic lighting and screen resolution settings.  We aim to describe items in detail with approximate sizing details, however if you do have any questions feel free to call or emails us.  Please read all listings carefully and be sure the item is what you want before you commit to buy.  Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use.  We pride ourselves on our customer service.  If you are not happy with the service or product you have received please contact us through the shop, by phone on: 0844 8797249 (local rate call) or email us direct ebay@sj-homestore.co.uk so that we can help to resolve the issue.
Please pay for your item/s within 48 hours or we will relist the item/s and you will not be notified.  Thank you
Damaged Items
We carry the risk of loss or damage to your order until you receive it.  In the unlikely event that you receive your order and it is damaged please make a note of it on the delivery manifest when you sign (courier deliveries).  If you have already signed for your order and then notice that it is faulty or damaged Please keep the item and the damaged packaging. Please email or call us on 0844 8797249 to notify us within 24 hours, so that we can arrange to collect, refund or replace the item/part.

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• Payment
• Shipping
• Terms
• Returns

Returns

Applies to: small items sent by Royal Mail and small furniture items sent by Courier;
We will exchange or refund any item on the basis that the item is returned in its undamaged packaged saleable state.
We will exchange or refund the price paid for any faulty item bought from SJ Homestore if it is returned as sold, with the original packaging and within 14 days of purchase (SJ Homestore will cover the postage costs for exchange items as detailed below). If you are not happy with your purchase please inform us by e-mail within 14 days and we will be happy to offer a refund less postage costs (excludes large items of furniture).
Large Furniture Items:
If you decide your furniture is unsuitable or not required.  Please contact us and we will arrange a collection.  A standard collection charge of £20 plus the original postage cost will be payable by the customer.   (cost of collection may vary in accordance with courier charges post code area and time of collection request) Please note it has to be returned unopened in its original packaging.  If the item is opened we cannot accept a return and will be unable to issue a refund.  
Any faulty items that were originally sent via Other Courier that need to be returned, we will arrange collection which will require the buyer to be present for signature (SJ Homestore will cover the cost)
Any faulty items that were originally sent via Royal Mail that need to be returned, the buyer will send the item via Royal Mail back to SJ Homestore. SJ Homestore will then re-in burse the original postage costs to the buyer through PayPal.
Damaged Items
We carry the risk of loss or damage to your order until you receive it.  In the unlikely event that you receive your order and it is damaged please make a note of it on the delivery manifest and sign for it as damaged. (Courier delivery) If you have already signed for your order and then notice that it is faulty or damaged, please keep the item and the damaged packaging. Please email or call us on 0844 8797249 within 24 hours, so that we can arrange to collect, refund or replace the item/part.