This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
Registered Office Address
5 Roundwood Lane
Hertfordshire AL5 3BW
Customer Srervice Contact Telephone number 0745 589 4260
Company registration number:08051401
After receiving the item, cancel the purchase within
Seller pays return postage
The seller is responsible for return postage costs.
Return policy details
The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods.
The regulation state this is the minimum consumers must be given and many sellers choose to exceed this, so always check the terms and conditions in case you have longer to return your items.
As this seven-day working period is the time you have to decide whether to cancel, the seller can’t say that you must have returned the goods within this time frame.
Confirmation of your cancellation must be sent by letter or direct email.
There are some goods you can't return if you simply change your mind, including tailor-made or personalised goods.
Unless the item is faulty we will not accept returns of items purchased as a result of an Auction.