This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Under the Distance Selling Regulations, buyers have a period of 14 working days after the date of delivery within which they can cancel the contract. Please notify us of your intentions via email within 14 days of receipt of your item and await our return instructions before returning any items. We kindly ask that goods are returned in a re-saleable condition. We strongly suggest items are returned using a delivery method which is insured to cover the value of the goods.
All new items purchased have a full 12 Months warranty (excluding hatching eggs)In the event of the purchased item generating a fault within the 12 months warranty period, the item will be replaced free of charge, or in the event that the faulty item cannot be replaced a refund on the purchase price will be given. It is very important that before returning any items, you e-mail us in advance and kindly await our instructions. Very often an item thought to be faulty is actually in working order and any issues can be resolved with our help.