The Electrical-Deals eBay shop is operated by a company called Electrotec. Electrotec is a multi-channel e-commerce business based in Manchester, UK. We specialise in the selling of refurbished consumer electrical products onto you the customer. Because of the units being refurbished it means you can get your hands on some fantastic products in an almost ‘as new’ condition at an amazing saving. Often up to 20-30% off the RRP price.

At Electrotec we buy major manufacturer returns and refurbish them to graded standard for sale to the public or retailers. The usual reasons for these returns are because they are either; unwanted presents, delivered to the wrong address, packaging damaged, minor cosmetic blemishes, missing accessories or because of minor faults.

Electrotec is a wholly owned subsidiary of Servicecare Support Services Ltd and has been specifically formed in partnership with many leading manufacturers to re-market graded products. Servicecare have many years experience in the refurbishment of electronic products. This has been gained by working in partnership with many catalogue companies, retailers and manufacturers.

These returns to Servicecare are tested, processed, repackaged and offered for sale. Where a repair is required this is done by one of our qualified electronic engineers, using manufacturer provided parts.

Acting as the returns centre and warranty provision agent has enabled Servicecare to gain the unique skills to ensure the graded products meet exacting standards and are suitable for re-sale. We are an authorised service centre and warranty provider for many leading manufacturers.

We pride ourselves on our level of customer service and our guarantee is backed by the resources of Servicecare, a major electronic repair company, based in Greater Manchester.

All products sold through eBay Buy It Now carry a 3 month money back or exchange policy in the event of a fault and a 12 month RTB product warranty provided by Servicecare.

We only accept Paypal payments for our buy it now items and we will only ship to the address given on the Paypal statement.

We will only accept your order once we confirm we have despatched it to you. No contract of sale shall exist until we despatch your item. We may exercise the right to cancel any invitation to purchase prior to despatch.

Please make sure you use the correct delivery address in your paypal payment and not in the eBay or paypal notes as we will only ship to the address given by paypal.

Adding a contact number with you payment will help get your item delivered quicker and allow us to notify you of an approxiamte delivery time (DPD deliveries Only)

All of our orders are shipped via DPD or Royal Mail 1st Class/1st Class Recorded (except Plasma's and over 46" TV's which are shipped via a specialist courier).

Please ensure you have an up to date daytime contact telephone number on your account should we need to contact you about your delivery (see below).

• We aim to ship orders within 2 Working days; most orders are shipped on a next day basis (Plasma and over 46" TV's are shipped via a specialist courier and may take 5-7 working days to be delivered).
• You will receive a despatch notification email containing your tracking number when your item is despatched.
• Delivery of your item will take place between Monday-Friday and between the hours of 09:00am-5:30pm and must be signed for at the registered Paypal address, it will NOT be left in safe places or with neighbours.
• All courier deliveries will be attempted Twice, with a calling card left each time. If the item is returned to us as a failed delivery after 2 attempts, the order will be cancelled and refunded once we receive the item back. A Fee of £10.00 may be charged for any further delivery attempts.
• We can only ship to Mainland UK & Northern Ireland; we regret that we cannot deliver to the Channel Islands, Isle of Man, Shetland Islands or the Republic of Ireland.
• If you would like to collect your item from our store then Payment must be made in person with a credit/debit card using chip & pin or cash on collection.
• Our address for collections is; Electrotec, Manchester Road, Hollinwood, Oldham, OL9 7AA.

DPD deliveries Only

• If you have provided us with a mobile telephone number, DPD couriers will send a text message on the day of delivery advising of an approximate time slot for the delivery.
• If you have not provided us with a mobile telephone number, DPD couriers will send an email on the day of delivery to the supplied email address advising of the approximate time slot for delivery.
• Please note any quoted time slot is approximate and does not guarantee delivery between those times.

If you have any questions regarding our listings then feel free to send us a message using eBay’s messaging system. Also please check out our FAQ page as you may be able to find the answer to your question on there.

If you want to speak to us over the phone you can contact us on the number below:

Telephone Number: 0161 688 1542

During busy periods it may be difficult to contact us through the phone line. If this is the case, please use the following link to submit a 'query ticket' and you will receive a response by the end of the next working day.

http://electricaldeals.helpserve.com/

Our Postal Address:
Electrotec
Manchester Road
Oldham
OL9 7AA

Fax Number: 0161 688 1998

At Electrical-Deals we are committed to providing high quality products which we hope you will enjoy, but we know from time to time a product may need to be returned or exchanged, therefore all items come with a 12 Month Return To Base Warranty.

In the event of a return and to enable us to process your Refund/Exchange or Repair efficiently please follow these steps:

Unwanted Purchases/Your Right to Cancel:

• You must notify us of your intent to cancel within 14 days of the date you received the item.
• please contact us on 0161-688-1542 or Email contact@electrotec-ltd.co.uk to request a refund and to obtain a unique Return reference number.
• If the item was originally delivered by Initial City Link / DPD / Specialist courier, Electrical-Deals will arrange a FOC collection at your choice of UK Mainland address.
• If the item was delivered by Royal Mail or if you collected the item yourself then you will be required to return it at your expense via the same method.
• All return items must be in their original and unused condition, complete with all accessories supplied and original packaging.
• A full refund (including original carriage charge) of the order will be processed upon the items arrival at Electrical-Deals.

Faulty Products - Within 90 Days:
If your item develops a fault within 90 days of the date you received it we will offer a full refund or replacement (if the item you ordered is out of stock we will offer an equivalent model)

• Please contact us on 0161 688 1542 or Email contact@electrotec-ltd.co.uk to request a refund or a replacement and to obtain a unique Return reference number.
• If the item was originally delivered by Initial City Link / DPD / Specialist courier, Electrical-Deals will arrange a FOC collection at your choice of UK Mainland address.
• If the item was delivered by Royal Mail or if you collected the item yourself then you will be required to return it at your expense via the same method.
• All return items must be securely packaged in the original packaging and complete with all accessories supplied.
• If you have elected to receive a replacement, then a swap out will be arranged at any UK mainland address of your choice.
• If you have elected to return the item for a refund, then this will be processed upon the items arrival at Electrical-Deals.

Faulty Products - After 90 Days (Excluding cosmetic/accidental damage or customer misuse)
If your item develops a fault after 90 days of the date you received it, but within the 12 Month warranty period we will offer a FOC repair upon receipt of the item. You are responsible (including costs) for returning the item to us via a trackable method.

• Please contact us on 0161 688 1542 or email contact@electrotec-ltd.co.uk to request a unique Returns reference number.
• Return the item to us at, Electrotec, Manchester Road, Hollinwood, Oldham, OL9 7AA.
• The item must be securely packaged, preferably in the original packaging using the inserts supplied. - We will not be held responsible for any loss or damages that occur whilst in transit.
• Upon receipt of your item we will provide a FOC repair including any mechanical parts, if in the unlikely event the unit is beyond economical repair we will provide a like for like replacement.
• When we have repaired your item we will return it to your choice of any UK Mainland address FOC and contact you beforehand (Except Plasma TV's).
• Our FOC repair service excludes cosmetic/accidental damage and customer misuse. In the event of an item being returned to us for these reasons we will contact you and provide an estimate for repair or ask you to collect the item from us at your expense.

The above policies do not affect your statutory rights.