The Penny In The Picture is for Scale and is Not Included!
THE NITTY GRITTY BIT!
preferred by PayPal immediately – We will ship items within 24 hours, usually
next day on Paypal or receipt of Postal Orders (excepting Sundays obviously),
but we NO LONGER ACCEPT CHEQUES. Please avoid sending cash as we cannot be held
responsible for loss in the post. Non payers will be reported to eBay and
require an item by a certain day, email us BEFORE you buy. It may be
that you will have to pay to upgrade the service used, and we will quote for
this if necessary. Bear in mind that First Class Mail (UK) and Royal Airmail
(Overseas) do not offer guaranteed delivery dates. We CANNOT offer guaranteed
delivery date services for any overseas buyers.
If you buy
more than one item from separate listings, then use the REQUEST TOTAL FROM
SELLER link as you go through payment options. On some items we may be able to
combine postage, but this will not apply to Free Postage items obviously. We do
refund overpayments where possible.
BEST OFFERS: We
do not accept Best Offers, so please do not email us. Prices are set to
offer the best deal we possibly can.
Please Pay Within Three Days Of Purchase*.
paying by Postal Order (UK buyers only) then follow the eBay link to pay, this
will send us an email telling us of your intention to pay, and also allow us to
send you details of how to make out your Postal Order and where to send.
NOT delay sending payment.
Also remember to
include FULL details with PO as this can delay delivery as we have to search
you out and Postal Orders have no customer name!
require an item quickly, then use cleared PayPal. It’s the safest way to pay.
Where a listing specifies Overseas Buyers:
Overseas buyers must use Paypal only –
(Unless You Live In A Country That Sells British Postal
Orders – Contact Us First Before Purchase.)
INTERNATIONAL BUYERS – We have sold
successfully to Europe (West and East), USA, Mexico, Australia, New Zealand, Thailand,
Brazil, Singapore, Canada, Japan and many more – see our feedback and buy with
confidence! Please check if the listing allows overseas buyers – we can quote
for some items if required.
Bad payers – After FOUR days we will commence eBay’s Unpaid
Item Procedure. PLEASE respond to emails, even if just to say how you intend to
pay. You WILL get an Unpaid Strike if you refuse to pay. We want to help make
eBay a secure trading ground for all and feel it only fair that bad payers are
highlighted and removed.
note that Postage Costs cover Packing, Administration, Handling, Insurance and not
just Postage paid, and items are shipped ASAP by Royal Mail/Air Mail or Courier
depending on item. We use new packing materials wherever possible to ensure
safety of items. We obtain proof of posting on all items.
we will sometimes change or upgrade a service at no extra cost to a buyer if it
proves more secure and practical in sending items. However this is at our
UK buyers: if you have not received an item within Five
Working Days of our confirmation email then please contact us by email. We
would politely ask that you also FIRST contact your local sorting office to see
if they are holding any items for you. DO NOT DELAY as items do get returned
when not collected.
PLEASE do not
buy then email asking for items ‘by Saturday……’ etc. We do try to be as fast as
possible, but items have to be packed before being sent and it is not always
possible to ship on the same day as payment for obvious reasons.
If Royal Mail
or the Courier leaves a card the contact them ASAP – delays can mean items
being returned to us and we have no choice but to recharge shipping (on items
with Free Postage this only applies for the first attempt – to resend we have
to charge)! Recorded Delivery items, for example, are returned within a week.
We would also
ask that you provide eBay and Paypal with your most UP TO DATE ADDRESS! Where
an eBay address differs from a PayPal address PLEASE confirm to avoid confusion
– but we will only send items to the PayPal address. Overseas buyers we would
suggest wait 21 days.
We reserve the
right to reject payments from Unconfirmed Addresses on PayPal. You should
always try to confirm your address details with them wherever possible as this
will make your eBaying experience far better!
Times: We will ship items usually within
24/48 hours of payment (bear in mind Sundays and Bank Holidays!) – we do not mess
about – BUT be aware that Industrial Action by UK or Overseas postage services
will cause delays beyond our control. Please be patient in times of industrial
as you will see from our feedback, we are fast!
Items: Where items are returned to us by
Royal Mail or Courier because they have attempted to deliver and an item has
then not been collected from the buyer’s local sorting office/courier depot, we
will recharge post and packing to redeliver. If you do not pay for redelivery
we will refund only the cost of the item minus a 10% administration fee to
cover wasted costs. This is not negotiable.
Damaged in the Post: In the event of an
item arriving damaged in the post then contact us as soon as possible.
We will require the items returned by you via Post or Courier for inspection
(but we will refund return postage in the event of a valid problem). Allow us
to solve any issues, but in most cases we can refund on return.
in the Post: We will take care of the
claim where an item is lost in the post BUT be aware that we can track our
items and false claims will be reported to Royal Mail or the Courier who will
take legal action against false claimants. Claiming for loss or damage that is
not true is considered as fraud and will be dealt with as such.
Buyers Only: (This is NOT applicable to
business buyers or overseas customers). If you want to return an item for a
full refund (total price paid and postage at original transaction), please
email us within 7 days of receipt. Items should be returned within 14 days of
receipt and you will be responsible for the cost of return postage, which will
not be refunded. Please return items in unused condition (damaged or items with
tags removed will not be accepted) and either use a tracked mail service or
obtain a Certificate of Posting (as buyer you will cover the cost of return
postage and packing).
The Bearwood Burrow is an online eBay Shop and we DO NOT offer
collection in person, or personal viewings of items.
There are NO exceptions.
would simply ask that you contact us first if you have any problems, and we
will try to resolve quickly and fairly to both of us. We cannot solve a problem
if you fail to tell us!
Feedback – we will leave feedback for you
when you feedback on us (and there are no exceptions), BUT follow eBay rules on
neutral and negative – contact us first as we can generally sort out any
problem within reason. If you have any comments or issues then simply email us
so that they can be resolved.
Anyone leaving Neutral or Negative feedback without notifying us of
a problem and then allowing us a suitable time to make good a problem or solve
a query, will be blocked and reported to eBay. The same applies for
buyers leaving comments like ‘not the size I expected’ when the listing CLEARLY
Contact Us First: You Will Be Pleasantly Surprised To Deal With
Quick And Efficient Customer Service.
Read the listings carefully as we are
very accurate in order that your buying experience is a good one and you’ll
want to come back!
PLEASE READ LISTINGS IN FULL
BEFORE EMAILING US WITH QUESTIONS: You will most likely find the answer in the
listing, but we try to answer most queries within 24 hours. However this can be
delayed if we are answering questions that are clearly answered by the
Making a purchase means that
you have confirmed you have read, understood and will abide by these terms.
This is in addition to your statutory rights.
If you spot what you feel are
errors in our listings or omissions, then please contact us – suggestions are always
The Bearwood Burrow –
Burrow In For A Bargain!