(Please read all the information below carefully before ordering)
Welcome To Monkey Socks
Monkey Socks offers a huge range of personalised gifts for any occasion.
Whether you are shopping for your own precious baby or someone else's here at Monkey Socks we have a range of personalised gifts that would suit you and the occasion. Our range includes personalised teddy bears, personalised clothing, premature clothing, personalised blankets, personalised gifts sets, personalised comforters and keepsakes.
10" Seated approx
They are suitable for babies from birth, but we do recommend that the bears
are kept out of reach of babies until they are about 30 months old.
They fully conform with European safety standards EN71
The Bears wear a knitted jumper with your message embroidered on the front and back if you wish.
MAX 4 lines with 14 characters on each line (spaces count as characters)
Please do not exceed this amount, as we will need to contact you with amendments, which may hold up the dispatch time of your product.
White thread is used for all Christmas teddies. Unless another colour is requested, please request the colour when you send us your personalised message.
How to send your requirements:
Please fill in what you would like on the jumper in the 'Note to seller' box at the checkout.
If requested, we can send a small gift card with the item, this includes the sender's name and message .
You will receive an email confirming your order and personalisation details, please check this to ensure all details are correct.
Please ensure you double check your personalisation details, to make sure you have made no spelling mistakes or errors. We will embroider EXACTLY as you have asked for this includes UPPER and lower case. We cannot be held responsible if you make a mistake with spellings etc...
To contact us send a message to us via the eBay system or email us at email@example.com
Orders received after midday may be dispatched next working day due to time taken to personalise
If your order is urgent please select 'Royal Mail Special Delivery' at the checkout, for orders received before 12.00 midday for delivery the next working day (Excluding Saturday and Sunday) We will ensure the product is in the post the same day.
Friday orders could be delivered Monday.
Orders received after midday may be dispatched the next day for delivery the following day.
If you do not select urgent delivery but request an urgent delivery we still send it within the time scales above, but we cannot guarantee delivery within your time scale as the product is in the hands of Royal Mail.
All items to other countries are now sent Tracked and signed.
Tracked or signed depending on the destination country.
This is due to claims of non delivery.
We pride ourselves on great customer service so, if for any reason you are unhappy with the product you have received please get in touch with us via the eBay system or by email and we will do our best to help you.
Items that are personalised, bespoke or made-to-order to your specific requirements cannot be re-sold, so we are unable to refund, unless the item is faulty or the personalisation is incorrect, but instead of refunding your money we would prefer to send a replacement. If your item arrives damaged please email us with a picture of the damaged item, if you cannot supply us with an image of the item we will refuse to refund or send a replacement.
If the personalisation is incorrect and it is our mistake we will happily send another for you. To help us get your item exactly to your requirements please respond to our confirmation email which includes the personalisation details this ensures all embroidery will be correct, and also as stated above please check all your details carefully.
Please Note- We take pictures of every item that we send for personalisation evidence.
Most items arrive within 7 days but please give up to 21 days for delivery. In the unlikely case you do not receive your item within 21 days, please check with your local sorting office. If your item gets lost we prefer to send a replacement rather than refund your money.
If your item comes back to us because it was undeliverable we can resend it but there will be an extra postage charge. If you do not want the item resent we cannot refund your money as it is a personalised item which cannot be resold, unless your item is a teddy which we will refund the purchase price minus the cost of the jumper and thread.