Please State at the time of purchase in the paypal box your details, required for engraving, (remember to click save) if too many details, send STRICTLY VIA EBAY MESSAGE ONLY, not by email, if your details are sent via email and we don't get the email on time, this may result in your order being delayed, IMPORTANT, When You Leave your details, names, dates etc PLEASE LEAVE WHAT PICTURE IS REQUIRE ON THE GLASS, as if you do not specify the picture we will just put the 1ST picture you see on the listing, remember these are engraved to order and can not be re-done, so if want something specific please advise at the time of order, or above will apply.
The wedding theme Range is
Top hat, entwined rings, enwinted hearts, bells, butterflies,
please advise if you have any themes we will do our best to help
please note that the glasses are engraved, not printed, the colours on
the images are there just to give you an idea of the text designs these will not be coloured, will be engraved.
We do have a upto a specifc working day dispatch on the listings, each is different so please check, however should all the details be left correctly then most of the time we dispatch quite quickly, however things are only by 1st class post, and once left us its beyond our control, so if you do require something a little quicker than your estimated delivery date, please ask B4 order and we will advise on delivery options as depending where you are in the uk , depends on courier service and price, orders that come in with a specfic require date on within the timescale, will just be processed as any other order as not asked prior to order,
if any doubt please ask,
we do offer multi discounts on postage and packaging please check shipping details on the listing will give you price on one item then each additonal.
in the unlikey event of any damage during transit you will need to keep the packing and contact us within 24 hours for further details on sending picture etc.
please note that each glass has its own unqiueness therefore you may find a manufacturers blemish in the glass, such as a air bubble, a smudge or little line, scratch(moulding marks), which will not affect the engraving or the use of the glass,
We cannot send item direct to third party address sent via message. You need to change address on Paypal when you place your order.
Finally the post
Your delivery, on recieving your goods only via royal mail please gently rattle your parcel before signing for this item if you can hear rattling and bits shaking then decline/refuse your item and ask your postman to return to sender, and ask for a receipt, we understand that if an item is cracked or chipped or hairline cracked you may not hear a rattle, but if the item is rattling then it is broken, if signed for this means you are signing for the item in good condition and due to royal mails new policy on claims you will need to pursue the claim against royal mail as the recipiant, however we can still do this but you will need to send back the packaging at YOUR cost as you have signed for delivery, as soon as we have received the packaging back we will issue you replacement/s. or a refund should this be your choice however it will be minus any postage paid on your goods,
We sent most things with royal mail, who leave a card if attempt delivery and no-one is , if these goods are returned to us as not called for, there will be a re-delivery charge on sending them back to you, sometimes depending on the quanity order we use a coureir, if these goods get returned to us, a re-delivery charge will also apply + surcharge from from courier,
contact us before within 24 hours
send a photgraph to firstname.lastname@example.org if you can not send a picture then you will need to send the item back at your cost to be inspected.
showing clearly damage, this also includes any discrepancies on glass due to text or engraving. please note these glasses are not crystal
Thanks for shopping with us!