How to send us your personalisation (please read this bit carefully)
All you have to do is send us the first names of the bride and groom in the order you want them to be displayed and the date of your wedding in the same format that you would like it to be displayed. You can do this either by sending a message through Paypal when making payment, or send your details with your ebay id (or we don’t know who you are!) to: firstname.lastname@example.org
Here is a template for you to copy and paste into your message so that we have all your info and there is nothing stopping your order being processed:
Date of the Wedding:
IMPORTANT! Without your personalisation information, we cannot proceed with your order until we have that information so please don't forget to leave a message for us. If clicking here, there and everywhere and copying and pasting isn't your thing, then why not call us with your details or send us a text on 07854 460993 - we'd love to hear from you! In all communication with us though, please make sure you include your ebay user id so that we can match up the information with the correct order.
We have absolutely no doubt about the quality of our Love Hearts but you might want to see this for yourself. Please don't forget that you are still buying a personalised product and will still need to send us your details.
How much will it cost?
This is a common question that we get asked by customers as our listing cannot display all the quantities available and the matching prices at the same time. To find out how much your required amount of packs/rolls will be simply click on the number you require from the drop down option at the top of the listing and your price will be displayed.
How Long will my Order Take?
Providing we have all the information we need to work with (see above), orders can be sent out in as little as 5 working days (not including weekends) from the moment you place your order, but this can be up to 10 days for a small percentage of orders who may have forgotten to send their personalisation. Please bear in mind that whilst the vast majority of orders do follow this pattern, very occasionally staff sickness or holidays can add a day or two onto the production time.
If you need these in a rush, please get in touch and we'll see if we can squeeze you onto our 'Urgents' board! We always try to help wherever we can. Just give us a call on 07854 460993.
If we don’t receive your details with the order, this can potentially seriously lengthen the production time as we have very little time to chase buyers for details, so please, please make sure personalisation details are sent at the time of ordering.
How the Postage works
At the beginning of 2011, we introduced free trackable postage and packing on our personalised Love Hearts which is sent by Recorded First Class postage (delivery aim 1-3 working days), (please note that our dispatch time is subject to receiving complete personalisation information. Saturdays, Sundays and Bank Holidays are not counted as working days), on orders up to and including 400 sweets, and 48 hour courier service for the larger orders of 400 sweets or more. This has worked incredibly well with a good proportion of orders reaching our customers the morning after posting!
The free P&P is ony applicable to customers living in the UK. If you are viewing this from Ireland, or anywhere else in the world, please contact us for an Airmail price.
A little more about us and the way we work
We are currently processing about 15,000 Love Hearts every week, wrapping each one by hand and this can only be done because we are a company of dedicated hard workers and not just a 'one man band'. We concentrate solely on selling personalised items for Weddings and other occasions, we do not deal in psychic readings, jars of fresh air or any other weird and wacky ephemera! You can rest assured when you order with us that your sweets will be expertly wrapped with none of the original label showing, there are no 'cutting guidelines' on our labels, the new label will be applied straight and not baggy, the end of the label won't be lifting up and there will be no excess glue blobs either!
Despite what other sellers may say, overwrapping these sweets and getting perfect results every time is not as easy as it would appear. All the above problems are common mistakes made by buyers who have been led to believe it would be easy to over wrap the sweets, or by dodgy sellers who are just out to make a quick buck out of your wedding and will disappear as soon as the wedding season is over. Planning a wedding can be stressful, we know as most of us here have been through it, so why waste your time - let us professionally wrap them for you and have them delivered to your door perfectly done and ready for your Big Day. We are here to stay and we won't let you down
ABOUT THE LOVE HEARTS
We have invested some serious pound notes into our equipment in order to bring you the very best that eBay has to offer! The labels themselves are printed onto very high quality paper using high end printers which produce a smudgeproof, sharp image and one that you will not be disappointed with! They are then machine cut (and by this we don't mean a guillotine which will burr the edges of the labels) and overwrapped by hand onto the mini rolls. We do have to leave the original label on underneath for legal reasons so that you have access to the ingredients list but you will not be able to see it at all when your sweets are wrapped.
For anybody that needs to know for favour box sizes, the mini rolls measure 3.5cm in length and 2cm in diameter.
We cannot change the colour of the foil. The sweets have been packed in a sterile environment at the Swizzels factory and opening them up to replace the foil would compromise their longevity.
A little more about the sweets inside
Please note that the sweets we use are direct from Swizzels factory and are the standard mini Love Heart rolls in which each sweet will contain any one of approximately 200 random messages.
We do not open, choose or even touch the sweets themselves and we have found that the fun is in discovering which messages you may or may not have inside anyway.
Feel free to take a look at the Love Heart wikipedia page for a run down of the messages you may get - please note we have not got a clue which messages you will receive on the sweets so if one of your guests gets a rare ‘Me Julie Best Mum’ (what on earth was Swizzels thinking!), then please don’t blame us for it, it is just the luck of the draw and is meant for fun.
BEST BEFORE DATES
Due to the volume of sweets we use, and the constant influx of new stock, the Best Before date on these sweets is almost always 18 months away! We really do have the freshest stock on eBay!
We think the above covers just about everything, but if you have any other questions or problems, please email us or give us a call on 07854 460993 and we will answer as soon as we can.