We would like your shopping experience with us to be a happy one, in order to avoid any problems later on, please read our terms and ensure you are happy with them before purchasing from us:
Please only bid/buy an item from us if you intend on paying for it. We know this seems obvious and basic, however, on rare occasions we do have non paying buyers and this results in disappointing other customers as the goods would no longer be available. Therefore, we do have a right to cancel transactions if they are not been paid for in time.
Payment must be received within 3 days of purchasing an item. Failure in doing so will result in an unpaid item dispute being raised and may also lead to the stock not being available as it will be relisted.
We do everything we can to ensure we are charging you a fair amount of postage, in most cases we under charge postage in order to give you a better deal. Please note that postage charges include the following:
- Cost of postage
- Packaging used for postage (Mailing bags, jiffy bags, boxes etc.)
- Materials used for securing the item in transit (Bubble wrap, foam etc.)
We leave feedback for you as soon as we receive payment as this.
In return we ask you to kindly leave us feedback once you have received your order and are completely satisfied with it.
If you are unhappy in any way, please contact us before leaving feedback and we will do our best to ensure we solve your problem.
Distance Selling Regulation
Under the distance selling regulation, you have a right to cancel your order within 7 working days of receiving your order. This applies to all our products unless otherwise, it will be specified on the listing.
Return & Refund Policy
We want you to be totally satisfied with every purchase you make with My Beauty and Care. If you are not completely happy with your purchase, simply contact us and we will aim to resolve your issue promptly.
Goods need to be returned within 7 days of delivery. Goods should be unopened, unused and in its original condition including all packaging, product boxes, labels & tags.
Once we receive the goods back, they will be inspected to ensure they are in a resalable condition. Thereafter we will either process an exchange or a refund as adviced by you.
Please note, in most cases full postage costs are implemented in the price, therefore a refund will be minus the actual cost of postage.