Returning Goods - Our Returns Policy:
We hope that you're pleased with your purchase from Scan Computers; however we do understand that occasionally, you may need to return goods to us. We've set out below the main reasons why goods tend to be returned.
Goods are faulty on arrival
If you find that your goods are faulty on arrival, then you are entitled to a replacement or a refund. Please note that you must contact us within 28 days of receipt of the order. In instances where we are unable to source a like-for-like replacement a refund will be issued.
Goods have become faulty during use
If your goods become faulty after delivery, and within the warranty period, then you are entitled to a Repair or a replacement. Please note that in instances where we are unable to source an identical replacement a like-for-like replacement will be offered.
Goods Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please contact us within 48 hours with details of the damage. This will help us considerably in raising the matter with our appointed courier DPD.
Once the damaged goods have been received back into our warehouse, then we will replace or refund them.
You Have Simply Changed Your Mind (Distance Selling Regulations)
If you have ordered goods from us, but then simply decided that you wish to cancel your order, you are entitled to do so and have any money that you have paid to us refunded.
In order to return an unwanted item, the following criteria must be met:
o You must have contacted us in writing within 14 calendar days of receipt
o If the product is computer software or an audio/video recording it must be unopened.
o The item must be returned complete with ALL accessories and manuals / guides including free gifts
o The item must be in the original box and packaging
It is your responsibility to return the goods to us in a safe and secure manner and at your cost.
If your B-Grade goods are faulty on arrival, damaged in transit or you have simply changed you mind, then the points above remain the same.
If your B-Grade goods have become faulty within 3 months of purchase, then you will be entitled to a Repair or a replacement with another B-Grade item, after 3 months of purchase please contact us and subject to there still being a valid manufacturer’s warranty we will discuss available options with you.
If there are any other issues with your order that are not covered above, please contact us within 14 days of delivery.
How to Return Goods
Please contact us detailing the reason for the return, whether you would prefer a refund or a replacement and where applicable a description of the fault.
We will contact you with an RMA (Returned Merchandise Authorisation) number.
Please ensure that your item is packaged suitably for transit and that you display the RMA number and returns address clearly on the exterior.
IMPORTANT: Once we've issued an RMA number, it's only valid for 14 DAYS. If we've not received the goods back after 14 days, the RMA number will no longer be valid. It's therefore important that you do send the goods back WITHIN 14 days of the RMA being issued.