After winning an item at auction or completing a Buy It Now purchase, please check out following the eBay links as this will update our system with your address and payment details.

Your order will normally be posted within 1 to 2 business days after cleared payment has been received. Orders are dispatched Monday to Friday excluding bank holidays.

We accept the following payment methods:

• PayPal
• Postal Orders (UK only)
• Cheque (UK only)

PayPal is the preferred method as it results in a faster dispatch. PayPal accounts are free to set up.

Payment must be received within seven days of auction close. Unpaid auction wins will be forfeited after seven days and a non payment dispute will be filed with eBay to recover our ebay fees incurred. If you wish to combine multiple purchases for shipping, please make sure the closing dates from the first auction to the last auction are within seven days before submitting payment. If you pay for items at the same time, reduced postage will automatically be applied to the 2nd item (only applies to 1st class, recorded delivery or airmail).

Please note we cannot accept Bank Transfers, Cheques or Postal Orders from outside the UK due to the handling fees incurred. Payment is by PayPal only for orders outside the UK.

Innacurate Checkout Information

Please note that supplying the correct address is the responsibility of the customer. For security reasons we can only dispatch orders to the address supplied upon checkout. In the event of an incomplete or wrong address being supplied, the customer is responsible for the loss.

We offer a 10 day cooling off period on all purchases. Unwanted, non faulty items*, as described should be returned within 10 days of receipt with prior approval. The Buyer is responsible for the return postage costs. The refund amount will exclude a £1 restocking fee to cover the costs incurred by us.

* Non-Defective Earphones cannot be returned once opened (for hygiene reasons).

Any items not suitable for resale as new will be subject to a 20% reduction in the value of the refund given (the £1 restocking fee is also applicable).

When you return items to us we advise you to obtain proof of postage, which is free from any post office.

Faulty Goods: If the item appears faulty within 28 days of receipt you will need to return it to us so that we can send a replacement. After this period you will need to contact the manufacturer for advice on return. Unbranded goods carry a 3 month guarantee only, and can be returned to us for exchange. On receipt of faulty goods in their original packaging we will issue a refund of the purchase price less the postage if a replacement is not required. This excludes any items subject misuse by the Buyer.

Once installed any software or retail pack containing software is non refundable.

INNOV8 GB Ltd is an established UK Ltd, VAT registered company specialising in consumer electronics and their accessories. Our bespoke products are manufactured to our 8 point quality standard. Due to all products meeting this standard we offer a no quibble money back guarantee on any product listed on our site.

Our agreed service levels include: replies to emails within 24hrs, cheque payments, assisting new ebayers in completing their transaction. Should you have any enquires, feel free to contact the customer services team.

We are here to assist you during normal office hours 9am - 5pm Mon - Fri. We aim to reply to all messages within 24 hours (excluding weekends). If you would like to contact us, we can be contacted by using the 'Ask the Seller a Question' link at the top of the page. Please ensure you quote the correct item number in any communication. Please treat our staff with respect - we will not reply to any abusive or threatening emails.

Also See...
Please click on www.stores.ebay.co.uk/INNOV8-GB-Ltd to visit our store.

Add us to your favourite sellers list & recommend our eBay store to your family and friends! Don't forget to regularly pass-by as we are constantly adding new products, special offers and unbeatable deals to our listings!

INNOV8 GB Ltd
12 Oakhurst Business Park
Wilberforce Way
Southwater
Horsham
West Sussex
RH13 9RT

Tel: 01403 732244