Your Right To Cancel Your Order under Distance Selling Regulations
For most items, you have the legal right to cancel your order within 7 working days of receipt. However this right does not apply to personalised products, perishable goods and audio & video recordings and computer software which has been opened.
If you wish to cancel using this right, you need to inform us in writing within 7 working days, starting the day after you received the goods. You must also take reasonable care of the goods and return them to us or make them available for collection. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining them in a shop before purchase.
You will be responsible for the cost of returning the goods to us, including the collection cost, if you cancel under Distance Selling Regulations.
Sale of Goods Act 1979
If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. repair, replacement, or refund. Just email us on email@example.com
If you report a fault with an electrical or furniture product, we may give you a supplier helpline to contact who will aim to identify the cause of any fault (we do not have the necessary technical expertise to do this). If you are dissatisfied with the service provided by a particular helpline, please contact us and we will take back control of the matter. Most helplines are open 9am - 5pm Monday to Friday.
Returns outside of your statutory rights
If you return an item to us and your statutory rights do not apply, we may return the item to you at your expense or may at our discretion, accept the return subject to charging you a returns processing fee, as shown below to cover our costs:
• Returned late (not notified within 7 days) - up to £15
• Returned incomplete, used, not in original packaging, or without security tags - up to £15 or returned to you at your expense
The above fees will be deducted from your refund.