PLEASE VISIT OUR TOYLAND SHOP TO SEE ALL OUR OTHER ITEMS!

PLEASE READ BEFORE YOU BUY……………

COMBINED POSTAGE

1. Please buy the items
2. Do NOT pay
3. Receive a combined invoice from us
4. Pay for your items.

PLEASE BE ADVISED THAT POSTAGE DISCOUNTS CANNOT BE APPLIED IF YOU HAVE ALREADY PAID.

PAYMENT

You can pay by Paypal via Ebay, or you can phone us with your credit/debit card details on 01772728191 Mon-Fri 9-5.30pm. Please send your payment within 5 days to avoid unpaid item cases being automatically opened by Ebay. 

SHIPPING

Orders are usually posted either the same day or the day after the cleared payment. (Definitely no later than 3 working days) If you would prefer another method of carriage that is not offered on the listing please contact us on 01772728191 Mon-Fri 9-5.30pm and extra payments for an upgraded service (i.e. Special Delivery) can be taken over the phone by debit/credit card.  Please note that you cannot down grade the postage method that we have chosen to put on the listing.  Collections can be made by appointment only.

We cannot be held responsible if an item is lost or stolen in transit. If an item does not arrive, please let us know and we will give you a copy of the proof of posting or tracking number if applicable.  If your package is taking longer than expected please be aware that Royal mail will not class it as lost until 15 working days from the postage date and it can still be delivered up until then. If ordering from overseas please send us a message through Ebay for a postage quote.

RETURNS POLICY

We take great care when photographing, describing and packing your item.  In the unlikely event that you are not happy with your purchase, please contact us before you do anything else by messaging us through Ebay. If as a result of our discussion, we advise you to return the item for a refund, please return it in the original packing and the condition it was received in within 7 days. Generally speaking you have to bear the cost for return postage. We do not refund original postage costs unless requested.  The address you need to send your returns to is:

Toyland

586 Blackpool Road

Ashton

Preston

PR2 1JA

Please make sure all your details including a copy of your original order is put in with the return product.

FEEDBACK

In the unlikely event that you have any problem with your order whether it be the item or another part of the transaction, please take the trouble to contact us before leaving negative feedback so that any issues can be resolved.  We appreciate all fair and constructive feedback comments and will take note an act upon good suggestions.

Thank you for taking your time to read the small print.

If you have any other queries please do not hesitate to contact us through Ebay.