After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Payment: We accept paypal, postal order, cheque and bank transfer payments. Please make payment for your order within 3 days. Please note that from overseas customers we accept paypal payments only.
Shipping: Dispatch time 1 working day. Get it fast option available for all items. Orders are posted by standard 1st class post or overseas airmail unless otherwise requested.
All orders placed before 12:00 pm are shipped same day.
Combined postage: We combine postage for multiple purchases. Please contact us for the quote prior to check out. Combined postage prices will vary, depending on the parcel’s weight and location to be posted.
Returns: We accept returns. Please contact us via Ebay messages before returning an item. Items that are retuned without notification will not be refunded. We must receive the item within 14 days of the date of sale. Any items retuned later than 14 days will not qualify for full refund. Items must be returned in their original, unused and unworn condition, with all the original labels and packaging intact. Orders returned with tags removed or with any damage will be returned to the customer. Please ensure that your order is returned with a note including name and item number reference. The Postage Expenses are non refundable. PLEASE NOTE that we do not accept returns on Tights/Stockings, Swimwear Bottoms, Knickers, Accessories and Massagers due to hygiene reasons. For more information please contact us.
Feedback: Once we received your feedback, we will respond with ours.
Terms: Coquette Lingerie is not able to accept responsibility for any returns lost in transit and therefore recommend all returns be sent by registered post. It is advisable to obtain a proof of posting certificate if using the Post Office and arrange the necessary compensatory cover for the items.
Gift wrapping: We offer to personalize your purchase with gift wrapping and a card for an additional cost. For more details please contact us via Ebay message.
We comply with the the Data Protection Act and do not pass your details onto any third parties. Your address information is for the transaction only and we do not keep records for any marketing purposes and you will not receive junk mail or spam from ourselves.