Wanting to share our passion for the latest technology, a few friends got together and Velocity Outlet Ltd was founded in Cambridge, England, in 2012.
We pride ourselves on our customer service and always do our utmost to respond to your emails within a few minutes, no matter the time of day or day of the week. We might be small, but we’ll do whatever we can to make your experience with us one you’ll want to repeat.
We are a UK VAT registered company and supply a VAT invoice with each order we ship from our UK warehouse. If you have any questions you’d like to ask, or just fancy a chat, you’ll find us here, any time
We ship every order within one day of receiving cleared payment, the same day if you order before 2pm. We use the standard Royal Mail 24 hour service and our aim is to have you enjoying your product within 48 hours of us receiving your payment. Wherever possible we use a tracked service so there’s no nasty surprises between your front door and ours.
We go to great lengths to make sure you have your item on time and perfect condition. Sadly sometimes delivery companies let both us and our customers down, if this ever happens we do whatever possible to sort out the issues and ask you kindly to bear with us.
We are more than happy to ship to most countries around the world and most of them are on our listing page. If you live in a country not listed, please just drop us an email and we’ll let you know what we can do. We use a priority service with a worldwide estimate of 5 to 10 working days.
We do need to say though that a lot depends on your domestic postal service so to be safe, especially when ordering from Russia, Portugal, Italy or anywhere outside of the EU, please allow 3-4 weeks for delivery.
We offer guaranteed next day delivery on most items, just take a look at our listings page for more details and costs, or send us an email, we’re more than happy to help you out with any questions.
Payments can be made securely via PayPal with either your credit or debit card or your own PayPal account.
As we keep saying, we’re always available to answer any of your questions, just sned them in this direction email@example.com
If you’re unhappy with your order for any reason you can return it to us within 30 days and we’ll happily give you a full refund.
You can either use eBay’s own managed returns system or return the item to our address below. Just enclose the sales record number, your eBay username and the email address you used to place the order. Also let us know your reason for the return and any faults you might have found with the product.
Velocity Outlet Ltd, 2 Robert Davies Court, Nuffield Road, Cambridge, CB4 1TP.
Please take care to pack your item(s) carefully, non defective goods must arrive in perfect and unused condition or unfortunately we will not be able to issue your refund.
If the fault was ours, we will happily cover the costs of returning the item(s) but unfortunately, if this isn’t the case, returning the item(s) will have to be done at your own expense.
If you have any questions or need assistance, please message us and we will be happy to help.
PJ, Eddie & Team Velocity