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Que Hacer Realmente Para Atraer, Deleitar y Retener Clientes: El Guru De La Calidad Total Del Servicio Relata Sus Experiencias y Anticipa El Futuro by Tom Wise (Paperback, 1999)

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Product Information

Cada capitulo de este libro propone ideas para realmente atraer, deleitar y retener clientes. Es poco comun que una obra de este tipo coloque a disposicion de sus lectores toda la experiencia - tanto positiva como negativa- de un consultor del calibre de Tom Wise, sin 'guardarse nada'. La lectura e implementacion de las tacticas, ideas y politicas aqui descriptas produciran un cambio fundamental en los resultados de ventas y utilidades de todas las empresas de servicios o industriales que sepan beneficiarse con este material. Tom Wise, es reconocido como la mayor autoridad en el tema de la competitividad y reconversion empresaria a traves de una orientacion total de la empresa hacia sus clientes. Ademas de su relacion profesional y personal con Peter Drucker que le permite mantener actualizados sus conocimientos con el agregado de una vision de futuro, su vasta experiencia gerencial garantiza un enfoque realista, una virtud no del todo comun que aplica en toda su actividad profesional que se diferencia por la practicidad y ausencia de incursiones teoricas.

Product Identifiers

Publisher
Ediciones Granica SA
ISBN-13
9789506412258
eBay Product ID (ePID)
92046392

Product Key Features

Author
Tom Wise
Publication Name
Que Hacer Realmente Para Atraer, Deleitar y Retener Clientes: El Guru De La Calidad Total Del Servicio Relata Sus Experiencias y Anticipa El Futuro
Format
Paperback
Language
Spanish
Subject
Economics, Government, Advertising, Business
Publication Year
1999
Type
Textbook
Number of Pages
400 Pages

Dimensions

Item Height
229mm
Item Width
152mm
Item Weight
586g

Additional Product Features

Title_Author
Tom Wise
Country/Region of Manufacture
Argentina

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Que Hacer Realmente Para Atraer, Deleitar y Retener Clientes: El Guru De La Calidad Total Del Servicio Relata Sus Experiencias y Anticipa El Futuro by Tom Wise (Paperback, 1999)

Best-selling in Adult Learning & University

Secrets Of Mental Math: The Mathemagician's Guide to Lightening Calculation and Amazing Maths Tricks by Arthur Benjamin, Michael Shermer (Paperback, 2006)

The Falsification of History: Our Distorted Reality by John Hamer (Paperback, 2013)

Never Split the Difference: Negotiating as if Your Life Depended on It by Chris Voss, Tahl Raz (Paperback, 2017)

Code of Practice for In-service Inspection and Testing of Electrical Equipment by The Institution of Engineering and Technology (Paperback, 2020)

Adult Children of Emotionally Immature Parents: How to Heal from Distant, Rejecting, or Self-Involved Parents by Lindsay C Gibson (Paperback, 2015)

Gaza: An Inquest into Its Martyrdom by Norman Finkelstein (Paperback, 2021)

Death's End by Cixin Liu (Paperback, 2017)

Save on Adult Learning & University

The Concise Laws of Human Nature by Greene, Robert,( English and Paperback)

Silent Spring by Rachel Carson NEW Book

Health, safety and environment test for operatives and specialists: GT100/19:...

The Red Book: A Reader's Edition by C. G. Jung (Hardcover, 2012)

Kirkpatrick's Four Levels of Training Evaluation,

Outside In: A Year of Growing & Displaying by Sean A. Pritchard Hardcover Book

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