We want you to be happy with your purchase every time you shop with us, but do understand that there may be an occasion when you may want to return something, so our returns policy is below.
Books and Sheet Music (without CDs or DVDs)
If you are unhappy with your item then you can return it to us in original condition within 14 days of receipt. We will refund the price of the item except for items originally supplied with free shipping. Returning an item that was originally supplied with free shipping will incur a 20% restocking fee. Please see 'How to Return an Item' below.
Books and Sheet Music (with CDs or DVDs), CDs and DVDs
To return any of these items then they must be unopened and in original condition. We will refund the price of the item except for items originally supplied with free shipping. Returning an item that was originally supplied with free shipping will incur a 20% restocking fee. Please see 'How to Return an Item' below.
Occasionally items are faulty and have to be returned for exchange. Please see 'How to Return an Item' below. If the item is faulty then you will not have to pay for the return postage.
Delivery Charges for Returns
We will pay for the return postage of any faulty item, or any item supplied in error.
How to Return an Item
Please contact us by email at firstname.lastname@example.org or by telephone (01752) 823672. We will need your reference number from the invoice and will give you a Returns Number, which you will have to include when sending back your item. Please note that we cannot give a refund under any circumstances without a Returns Number. Once you have obtained the Returns Number then please package well and return to:
Returns Number XXXX (where XXXX is your returns number)
PO Box 50
In the case of returning a faulty item then a special address will be given when the Returns Number is issued.
This returns policy does not affect your statutory rights
Cancelling an Order
Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000, you can cancel the contract for the purchase of any item within seven days. This applies to all the books and sheet music providing they are unused and/or unread, but it does not apply to CDs or DVDs, or any book that contains a CD or DVD, if the item has been unsealed. If you do wish to cancel the contract then please contact our customer services by email or telephone for full instructions.
Please note that you will be responsible for all costs involved in returning the item unless it is faulty or we supplied it in error. You will receive your refund for the purchase price of that item within 21 days of receipt, less, if applicable, any part of the return costs not paid, providing that the item is received in original condition. It is advised, for your own protection, that you use a recorded delivery service.
Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office and confirmed your address.