This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Total Gain Ltd
Returns and complaints
a. All our products are checked carefully before they are despatched to our customers.
b. If you have cause for complaint this must be received within 5 days after a despatch order is received.
c. Total - Giftshop will investigate the complaint within 3 working days and, wherever possible will try to resolve all complaints within 7 working days.
d. If a product that is delivered, is either faulty, manufactures defect or incorrect please contact our customer service department on 0800 6123 565 to obtain authorisation for your return and to be given a (RMA) number, between the hours of 09.30 – 17.00 Monday to Friday. Alternatively, you can email us at contact seller via the eBay (Contact Seller) listings. Should you wish to write to us, (See section 2a)
e. If you have simply changed your mind and wish to return an item then you may do so as long as the item is in unopened / as received condition - within 7 days of receipt – for a full refund (excluding carriage costs).
You must also obtain authorisation for your return and to be given a (RMA) number so a return may be logged and the refund to be processed.
Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 7 working days after the day you receive the item. Find out more about your rights as a buyer and exceptions.