ONLY CONTACT THROUGH EBAY MESSAGING PLEASE. WE WILL NOT REPLY TO DIRECT E-MAILS.
We endeavour to maintain excellent customer service and to keep all our customers happy to return to us, so before leaving negative or neutral feedback, or any low DSR ratings, please contact us and give us an opportunity to resolve your issues; we can guarantee a swift and perfect resolution & 100% customer satisfaction. We do our best to resolve any issues you may have and answer any queries just drop a message via eBay messages. We will get back to you, all of your queries and suggestions are important to us
If you liked any of our products, why not click on "Save This Seller" in any of the listings and receive monthly newsletters with plenty of promotions and bargains!
Your order will normally be processed and dispatched within 1 To 2 working days after confirmation and verification of your payment information. Orders are NOT processed for shipment on Weekends and holidays but will be processed on the next working day
We do everything possible to ensure your item is sent to the requested address. Under NO circumstances can we deliver to a different address to that which is stated on your EBay Account. You can change your address or add an address at the time of purchase if a different delivery address is required please change it before purchase once the item has been purchased and processed it is very difficult to change the address please ensure any address changes are made before purchase
Most items are sent via Royal Mail standard First or Second class mail and sometime via courier - We reserve the right to change the mode of posting depending on the weight and size of the item
These postcodes may require an extra £8 for delivery this applies to items being sent via courier
BT, IM, TR, JE, GY
IV, HS, KA, KW, PA, PH, ZE
Most of our items are sent via Royal Mail and are estimated to be delivered within 3 To 4 working days; however we have noticed that on some occasions, a delivery has been attempted while no- one is at home. The parcel is then taken to a local Royal Mail Depot without being delivered and more often than not a calling card is not left at the delivery address to notify you either
we will not be able to replace or refund an item not received until 15 working days have past. This is a royal mail rule not ours, as they do not consider an item lost until this time
In the unlikely event you may need to return an item you have purchased from us please contact us for the relevant instructions and return address.
All returns must have your ebay user I'd or your name and identification details so we can process your return
Please note return carriage is the buyers responsibility under no circumstances will we refund return carriage