FAQ
FAQ
Frequently Asked Questions
Ordering
Q:Do you offer pick-up of
items? I want my adventure gear now!
A:Yes
on most items pick up from our shop in Birmingham is fine, althoough
some items might not be stocked in store. However if you wish to pop in
and you want to make sure that we'll have the item you're looking for,
please contact us.
Q:Can I place bulk orders?
A:Yes, on some items for which we have large stock availability it is
possible to order alarge number of items. Pleae contact us to arrange such a order.
Q:Do you offer a discount on postage for multiple orders?
A:Yes, only for delvery to UK mainland we offer a maximum delivery charge of £4.99 for
orders placed within the same day from our eBay shop.
Q:Once I have paid, how long will it
take to be posted to me?
A:If you pay using Paypal or credit card, we post within 24 hours. If
you pay us using Paypal eCheque we have to wait for
Payment to clear. eCeque takes 3 - 5 working days.
Q:I don't trust online ordering, can
I mail or phone order instead?
A:Yes of course. You can call our shop on (+44) (0)121 247 0020 or for
e-mail order
please send your order to info@wclothing.co.uk. However ordering on
eBay is totally safe and we recommend it all
the way
Payment
Q:Do you accept payment other than Paypal?
A:We accept Paypal, credit card,
debit card, card payments on phone or pay on pick up. Please check our
Payments page for more details.
Q:Will I receive confirmation
that my payment has been received and
product posted?
A:Yes, you will receive an email notifying you that the payment has
been received. We almost always ship within 24 hours of receiving
payment or once payment has cleared
Q:I don?t have a credit card or use Paypal. What other options can I
use for payment?
A:Unfortunately at the moment we don't offer alternative payment
methods.
Q:I am an International customer
how can I pay?
A:Paypal is your only payment option. Paypal will automatically convert
your currency into GBP when processing the payment
Q:How do I pay by credit card?
A:Once you have gone through checkout you will need to call our store
with your Visa or Mastercard on (+44) (0)121 247 0020 and we will
process it via
out Merchant facility
Q:Is it safe to purchase on-line?
A:Warwsickshire Clothing & eBay supplies you with a secure session
within our
shopping checkout process. You will notice a padlock icon on the base
of your browser when you enter our secure 'checkout' area. This
indicates that all information entered in the session is secure. No
personal details or payment details are kept or recorded
Q:Are my credit card details
stored?
A:No. If paying with your credit card via Paypal your payment is
encrypted and you process your payment yourself. If you call to pay
with your credit card direct with us we place card number direct into
our merchant facility whilst on the phone and is deleted once payment
is processed.
Q:Which credit cards do you accept?
A:Visa or MasterCard.
Q:Can I cancel my order?
A:When we receive payment, we despatch orders as quickly as possible,
so it can sometimes be difficult or too late to cancel. Please contact
us and we will try to help
Q:How do I set up a Paypal account?
A:You can set up a Paypal account in a couple of minutes. Please visit
www.paypal.com to sign up.
Q:Do prices include VAT?
A:Yes.
Postage and Delivery
Q:How is my item packed?
A:We take great car in package and handling for each order to ensure it
arrives to you safely as each item should
Q:How do I know if my item has been posted?
A:Ebay are supposed to send you an automated email advising you that
your item has been posted once we mark it as posted. You can "View
Order Details" in your account for further info.
Q:How do I calculate postage?
A:Put your postcode or country into the postage calculator provided on
every
listing under the Ebay's postage and payment tab, or log into ebay
before browsing and the postage price will appear on every single ad
you view automatically. Easy! Postage is calculated via your postcode
via weight or cubic weight. Each items weight is already stored in the
listing
Q:What is the quickest way to get my
item delivered to me?
A:Choose Royal Mail 1st
Class Post if it is offered on that item. Where this service is not
available you can contact us to arrange a fast delivery service for you
item. Registered or
regular post takes longer, and requires your signature for registered
post. Often the the drivers will leave a Collection Card in your post
box and you will need to go into the local post office or courier depot
to sign and collect your article.
Q:How fast is express post?
A:Usually next day into capitals, or 2 to 3 days for rural areas
Q:Who do you use for postage and shipping?
A:Royal Mail.
Q:You sent me an email saying my item was posted and I still have not
received my order. Where is my item?
A:If you choose the Registered Post option, this will require your
signature before the courier or driver will hand you the package. In
case you haven't received it please get in touch with us, and we'll
provide you a tracking number with which you can find out where your
pakage is going to www.royalmail.com and clicking on the track an trace
link, then entering your tracking number. Our
experience is that your package is probably awaiting your collection at
the Local Post Office or courier depot if courier is used, as the
drivers often could not be bothered to leave a calling card!
Q:Do you ship international?
A:Yes, we can ship any item international. Please refer to the
Shipping&Returns page for more details.
Q:How do I calculate postage on
multiple purchases?
A:Change
the quantity in the postage calculator to however many items
you would like and click recalculate. For UK mainland
customers only we offer a maximum postage charge of £4.99
regardless the number of items ordered within the same day.
Q:How is postage is calculated?
A:Postage is calculated via the postal module integrated into each ad
listing and is calculated via weight or cubic packaged weight -
whichever is greater. The items weight and parcel dimensions are
already stored into the backend so all you need to do is place your
postcode into the calculator under the postage and payment tab above
the description
Q:My posted item is taking longer than the estimated delivery time. Why?
A:To far reaching areas or rural properties delivery times can be
longer than the estimated delivery times, or Royal Mail simply can
have delays or unforeseen issues, and take longer for delivery than
usual. The courier may have also made delivery attempts to your address
and you have not been there, so check your mailbox for calling cards.
Q:Why do some items have free postage showing and others not?
A:We have promotions going for different items sometimes.
Q:Can I send to a different address other than my own?
A:Yes. We use the address stored in your ebay account so this will need
to be changed before you proceed through checkout so postage can be
calculated correctly and we extract the correct delivery address. If
you want to change an order after it has been placed please contact us
with your order details and we will try to help it has not been sent yet
Q:Is my parcel trackable?
A:Depending on the item value we ship with or without a tracked
service. Usually items priced over £15 are sent as tracked.
Q:How do I choose between different postage methods?
A:Please contact us if ou wish
for a Royal Mails 1st Class delivery service.
Q:What will happen if I am out when my parcel arrives?
A:Where delivery is not possible, the parcel will be taken to your
nearest depot or post office and you will receive a notification of
attempted delivery card.
Q:I need my item by tommorrow what should I do?
A: Royal Mails 1st Class is your only option, and is next
day into metro capitals. For
urgent orders call us on 0121 247 0020 to see if we can get your order
out
today so you get it in time
Returns
Q:Do you accept returns?
A:Yes. We are happy to exchange or provide store credit for items in
new, unused and original condition within 14 days of receiving the
goods. Any product swing tags and packaging must be returned with the
goods. We do not accept returns after 14 days. Consult our Shipping & Returns Page
for more information
Q:Can i exchange my item?
A:Yes of course! Please return the item with 14 days to exchange for
the item you would like. You must contact
us first at info@wclothing.co.uk or calling us at (+44) (0)121 247
0020 to discuss the exchange.
Q:I have received the wrong item, what do I do?
A:If the wrong item sent was our error please contact us so we can
organize the exchange and freight costs. If you simply ordered the
wrong item please return the item back to us, explaining that you
ordered the wrong item and wish to exchange. Once received, we will
contact you the organize the posting of your new exchange item
Q:How will you refund me?
A:All refunds will be credited to your to the same PayPal account or
card that
was used to place the order and make the payment.
Q:What if I order the wrong size can I exchange?
A:Of course you can! Please send back the item for exchange within 14
days from purchase to our returns address below
along with a payment for the return postage (the same amount paid for
the postage on the first order). You can either send us a cheque made
payable to Warwickshire Clothing or make a payment via PayPal to
info@wclothing.co.uk. Please do include your packing note with the
request or else a note with the size and colour you wish to exchange it
for also with your return address, ebay id, and a telephone number in
case
we need to get in touch.
Q:Where do I return my goods to for an exchange?
A: Please post back to...
Warwickshire Clothing
E-bay Returns
914 Stratford Road
Hall Green
Birmingham
B11 4BT
United Kingdom
Warranties
Q:Is my item covered by Warranty?
A:Yes! We only stock the best known brands on the market and all goods
are covered by manufacturer warranties. See our Shipping&Returns
Page for further details.
Q:My item doesn't work or is broken when I received it?
A:If the product is not working or incorrect upon receiving it will be
replaced and we will organize return freight. Consult our
Shipping&Returns Page for more info
Q:How long is my warranty for?
A: Each and every item has a different manufacturer warranty period.
Contatting Us
Q:Do you guys have a store?
A:Yes we do our shop is located in Birmingham 914 Stratford Road, B11
4BT, UK.
Q:I have bought from you, so where is my feedback?
A:Feedback is automatically generated and left once positive feedback
is left for us. We like to see you that your totally satisfied with
everything involved with your purchase so we leave feedback until we
have heard from you and are happy that we have made your experience as
good as possible. If you have any issues before leaving feedback email
us
Q:So who is Warwickshire Clothing?
We are a customer service orientated owned Family operated
business with a passion for the outdoors.
Q:Our 100% Satisfaction guarantee
A:We are proud of our impeccable customer service record and will go to
extraordinary lengths to keep our customers happy. If you are not 100%
satisfied with the item you purchased, simply return it within 14 days
of receiving it and we will gladly refund your payment. Please email us
first with any concerns or questions. We are here to help.
Q:How can we contact Warwickshire Clothing?
A:Just send a question via each items "ask a question", or you can
email your questions direct to: info@wclothing.co.uk and our shop
telephone number is (+44) (0)121 247 0020, however we prefer all
contact to be
via email, so we have a full record of any past correspondence to serve
you best.
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