This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
If you are not happy with your product for any reason you may cancel your purchase within 14 days of receipt. It must then be returned to us within 14 days of the cancellation, for a full refund. Please inform us of your intention to return the item beforehand.It is imperative that the sale record number from the invoice is included in the return.The item must be returned to us promptly, new complete and unused, with original packaging and in a saleable condition for a refund to be processed. Goods must be returned at your own cost and risk by a traceable method. We recommend that an insured and signed for service is used for your own protection.Once the item has been received and checked by us, a refund via original payment method will be processed usually within 3 working days.
We take the greatest care to describe our products accurately, and all photographs are taken in the shop by ourselves (no catalogue/stock photos are used)so you can be confident that any item you order will be exactly as it appears in the photo, although please bear in mind that your monitor settings may alter colours.
FAULTY/DAMAGED ITEMS. On the rare occasion your item arrives damaged or faulty, please do not return it but contact us in the first instance as it will normally be possible to send replacement parts to avoid the need for a return.
Return address is :-
GRANGE WEST LIGHTING,
13 GRANGE ROAD WEST,
TELEPHONE 0151 650 1531