Customer services telephone number - 0845 604 6661. You can also contact us easily via eBay messages.
Please state you are calling about an Ebay order if you need to call.
We are open Monday - Friday, 9.00am - 5.00pm. Closed Weekends and all national holiday. For emails, please allow 24 hours for a reply (working days only, not including Weekends or holidays)
GB 852 3983 02
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
If for any reason you are not satisfied with your purchase, you may return it to us. Self-customised clothing, socks and underwear, Final Sale and Magazines, peroidicals or books are an exception to this unless faulty.
In addition to the Distance Selling Regulations, you can return any item within 30 days of purchase for a refund.
For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items. We do not refund delivery charges. The buyer is responsible for the cost of returning the item.
Items must be returned unworn, with tags attached and in the same condition in which you received them. Please take care of the items while you have them as we cannot accept the return of items which have been tainted by odours such as smoke or purfume/after shave, or which have been marked or covered in pet hair etc. We will not accept the return of items where there is evidence these instructions have not been followed or if the tags have been removed. We consider items with the tags removed to have been worn or used.
You are responsible for returning items to us and the costs involved in this.