We want to give you a hassle-free way to return anything, so you can return any item to us within 30 days of receiving your original order for a full refund or exchange providing that the goods are in as new condition, with ALL the original packaging and tags in place.
We now offer free returns within the UK - if your item was despatched via our Courier Service. All we ask for is that you complete the returns form (a copy of which can be downloaded here), fill in the applicable section and return the item to your nearest UPS drop off Point. To locate your nearest UPS drop off point please click the link below
Once the item arrives back at our warehouse, a member of our customer service team will contact you within 24 hours to tell you that we have received your item back at our warehouse and to help resolve your issue.
If you have any need to return a product, please call to inform us. Please have your invoice number to hand so we can add return notes to our system. This will enable a speedy process on receipt of your return.
Are products I buy under guarantee?
Yes, all items unless stated in the description come with a manufacturers warranty. This is for manufacturing faults only and does not include damage caused by the user, misuse or wear and tear. This does not exclude your statutory rights.
If you are reporting a fault within the manufacturer’s warranty period then please contact with your invoice details, we will endeavour to resolve any issues quickly and at your convenience.
Items sold as part of a promotional Buy One Get One Free offer can only be returned with any other item(s) sold as part of the promotion unless the item is to be exchanged for the same product in a different variant (size/colour etc) of the same value.
What if I have bought the wrong size?
If you receive an item from us and you find it does not fit you may return it to us provided that it is unused and still has its original packaging and tags intact. Please complete the returns form that is attached to the invoice and send the item back to the returns address below. Upon receipt of the return we will process the refund or exchange. If an exchange is required you will be responsible for the return postage costs if as per the original order costs.
What if I don’t like the product I have received?
We would always hope that customers will be happy with the products they purchase from us, however if you do receive any item that you are unhappy with you can return it to us within 30 days of delivery for a full refund or exchange, all you will be responsible for is the cost of postage to return the item to us. You do have a legal obligation to take good care of the products while they are in your possession and we can only accept items for return if they are unused and have all original tags and packaging.
What if there is a fault with the product I received?
If you have received an item that is damaged or has a fault in any way please return it to us within 14 days of delivery with all tags and original packaging, including your receipt for return postage. If we agree that there is a manufactures fault with the product or damage caused by ourselves we will then offer you a full refund including your postage costs or exchange.
Where do I return products to?
Please send all returns to:
UK Good Deals Ltd
Deepdale Mill Street
Do I need to include anything?
We would be very grateful if any customers returning items could complete the returns form attached to the bottom of their invoice and include this with their returns. This will help us to process your refund or exchange more efficiently. Failure to include the returns form may cause a slight delay.
What if I want to return a product after 30 days?
We will normally be unable to offer refunds or exchanges on products later than 30 days after delivery unless it is a manufactures fault that is covered by the manufacturer’s warranty. In this instance please call us on 01772 792600.
How long will it take to receive my refund?
We endeavour to process all refunds as soon as possible and all refunds will be paid within a maximum of thirty days. However, we do try to credit your account either the same day or the next working day (excluding weekends and bank holidays) after we have received the goods.
Refunds can only be processed once any goods have been returned to us. Refund payments will normally be made via the same payment method that you originally made payment with.
What if I live outside the U.K.?
As an International customer, you can return your parcel using any postal service. Please note:- you'll need to cover the postage costs yourself.
We do offer a returns service from Germany and this will be chargeable at a discounted rate of only €7.50 which will be deducted from any refund due.
In order to request this service please email our award winning customer service team on firstname.lastname@example.org who will be happy to assist you further.
The customer service team will send you an e-mail, with a returns details form, which you will need to fill out, and a postage label which you will need to print out and affix to the parcel before sending the item back to us.
The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail you will have proof that you have sent it.
Please note:-it can take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in the UK, depending on your location and which postal service you use.
Once the item arrives back at our warehouse, a member of our customer service team will contact you within 24 hours, to tell you that we have received your item back at our warehouse and to help resolve your issue.
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