**IMPORTANT INFORMATION – PLEASE READ BEFORE YOU BUY**
SHIPPING & PACKAGING
International buyers – Please note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Customs fees are normally charged by the freight company or collected when you pick the item up. These fees are not additional delivery charges.
For International customers we offer two Royal Mail services, 'International Signed For' & where available ‘Airsure’.
For UK customers we offer Royal Mail 1st & 2nd class, ‘Signed For’ & 'Special Delivery' services. Please note: The Special Delivery service is a guaranteed service but is limited to items despatched on Monday to Thursday only. If you do want us to despatch on a Friday for a Saturday delivery, we will process this for you, but you must contact us first, because although residential addresses will 99% of the time arrive by 1pm on a Saturday, this is not the case for business addresses. Having an item delivered to a business address on a Saturday is not something we currently offer.
This link shows the Royal Mail online price finder:
We aim to despatch your item(s) on the day of purchase (working days only), provided the item is paid for before 12:00. If you do need your item sent immediately, provided you ring us before 17:30 on 01792 459555, although we’re not always able to, we’ll do everything we can to ensure it is sent that day. Occasionally, on special request only we can despatch on a Saturday.
It is important that you make any relevant changes to your shipping address at the checkout. We can only ship to the address given at time of payment.
We take great pride in the way we package your order. For the majority of orders we use poly postal bags. For more fragile items such as caps, hats, sunglasses & breakables we use boxes to ensure your item(s) arrives in perfect condition.
At in2surf we keep shipping costs at an absolute minimum. We offer delivery as a non-profit service to our customers. You pay what we pay, and we often charge a lot less than the cost price.
COMBINED SHIPPING DISCOUNT
If you would like to purchase more than one item, please follow these simple instructions:
1) Send a message via 'My eBay Messages' requesting a quote for the items.
2) Include the item title & item ID in addition to the size you require for both items.
3) Wait for us to respond with a quote giving a discounted price.
4) If you are happy with the amount quoted please proceed to select the items, but DO NOT pay for them, instead simply request an invoice.
We will apply the discount & re-issue the invoice.
In order to take advantage of combined shipping discounts, please ensure you contact us prior to payment as we are unable to discount once payment has been received.
1) Once an order exceeds £10 the parcel is sent 'Signed For' (a more expensive service).
2) If one or more item(s) has a promotional rate applied, then we may not be able to reduce shipping costs further, as you will already be paying less than cost on shipping.
But don’t forget we keep shipping costs at an absolute minimum as a non-profit service to our customers.
TERMS & CONDITIONS
Please ensure you read our Terms & Conditions before buying, this details our returns policy, refund procedure & late payments protocol.
At checkout both International & UK customers can select one of two options:
1) Click on 'Have a PayPal account?'
This allows you to log on to PayPal to pay.
2)'Don't have a PayPal account?'
It takes no more than 5 minutes to set one up, and it will be well worth the time taken doing so. You can request that the payment is taken from your bank account or a debit or credit card of your choice. We can help with this if you encounter any difficulties, just ring or email via eBay messages.
If you really don’t want a PayPal account, you can log on as a guest, which will allow you to pay with a debit/credit card, including AMEX (limited transactions per annum to a value of £1700). You will also have the option to enter an alternative shipping address.
FOR UK CUSTOMERS ONLY: Without using PayPal to process your debit/credit card payment you will have no alternative but to phone 01792 459555 to process your payment. Unfortunately, this method doesn't give the option to select a different billing & shipping address. Once your address & payment have been verified, your purchase will only be despatched to the registered card address. If you experience any difficulties at checkout simply email via eBay messages requesting a paypal invoice.