Please contact us first should you have any reason to return your item.
Returns will not be accepted without prior agreement by e-mail.
Goods must be returned in their original packaging.
Extra Shipping information:
Shipping method may vary for remote uk addresses depending on consignment weight.
If your shipping cost has been mis-calculated:
We will notify you by email as soon as possible.
If the shipping cost is higher due to being a remote postcode you will have the option to cancel the order and receive a refund if you have already paid.
Our couriers remote UK zones
FEDEX:- AB31-AB38, AB41-AB45, AB51-AB56, FK19-FK21, HS1-HS9, IV1-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63, KA27-KA28, KW1-KW3, KW5-KW17, PA20-PA49, PA60 PA78, PH1, PH5-PH10, PH15-PH26, PH30-PH44, PH49-PH50, ZE1-ZE3, BT1-BT92, IM1-IM99, JE1-JE4, GY1-GY9,
DPD/INTERLINK:- AB30-AB38, AB44-AB56, FK17-FK99, G83, HS1-HS9, IV1-IV28, IV30-IV39, IV55-IV56, IV63, KA27-KA28, KW1-KW14, KW15-KW17, PA20, PA21-PA33, PA34-PA40, PA41-PA49, PA60-PA78, PH18-PH26, PH30-PH41, PH42-PH44, PH49-PH50, ZE1-ZE3,
We use Royal mail first class for mainland UK consignments up to 1.5kg.
Consignments above 1.5kg are sent by “next working day” courier.
”Next working day” is not guaranteed by couriers to remote postcodes.
Someone must sign for the delivery of courier consignments.
If a parcel appears damaged it must be signed for as such & not as “received in good condition”.
This aids the claim process in cases of the product being damaged in transit.
Most Royal Mail first class parcels arrive within 2-3 days.
This time is estimated by Royal Mail and can vary during peak periods and to some remote addresses.
Royal mail specify, allow up to 15 working days before they will enter into any claims for non delivery.
Non UK orders up to 2kg are sent by Royal mail Air mail services.
For EU countries Royal mail advise: Allow up to 20 working days before they will enter into any claims for non delivery.
For Non EU countries Royal mail advise: Allow up to 25 working days before they will enter into any claims for non delivery.