eBay item number:
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Business seller information
16 Kemp House, Brunel Rd
Company registration number:
After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Shopfusion Ltd. operate a 14 day money back refund on the purchase price of all goods providing that:
1. Goods are returned in perfect and unused condition, in their original packaging.
2. The purchaser ensures that the goods are securely and adequately packed to avoid damage.
3. The purchaser pays all return postage costs. We recommend that you return products by recorded delivery or by carrier that requires a signature.
Shopfusion Ltd., accepts no responsibility for goods returned to us that are not received unless signed proof of delivery can be provided. On safe return of the product the purchase price of the goods excluding any post and packing charges will be refunded.
If the item has been shipped to yourselves under our special 'free postage offer' promotion, the postage and packing costs incurred by Shopfusion will deducted from the purchase price. This means that goods originally sent by us via Royal Mail or Parcel Force will incur the following deduction from the initial price:
Large Letters (Size 353mm x 250mm - Maximum weight 750g): 80p
Small Parcel (Size 450mm x 350mm - Maximum weight 3kg): £2.50
All goods sent via Parcel Force: £6.50
When returning damaged or faulty goods, Shopfusion Ltd will reimburse postage and packing charges up to a maximum of £6.50. If on return we cannot find a fault wth the product return postage fees (see above for rates) will have to be paid to us before we can return the item back to you. We will only hold product for a maximim of 14 days before we dispose of the goods.
Every care is taken in packing and handling your item but should your item arrive damaged then please contact us by sending us a message through the ebay message system within 24 hours of delivery as our couriers will not accept any claims outside this time under any circumstances any claims outside this time will not be accepted.
Unwanted items (only) must be returned within 7-days of accepted delivery in the exact condition in which they were despatched. Items returned showing signs of usage will be subject to scrutiny before any form of refund is initiated. Any unwanted item found not to be in good order as supplied will be returned to you at your cost.
We reserve the right to only accept and process items returned packaged safely and securely.
Proof of postage is required in all circumstances in relation to returned item disputes.
All returns must be sent to Shopfusion Ltd., 16 Kemp House, Brunel Road, Earlstrees Industrial Estate, Corby, Northamptonshire, NN17 4AU.