Q. Can I pay by any other method?
A. Sorry we only accept Paypal. We don't accept Cheques, Bank
Transfers or Postal Orders unfortunately.
Q. Why don't you accept card payments over the phone?
A. By using Paypal your purchase is fully protected, however you
should be able to use Paypal to pay by credit or debit card without having a
Q. Will you accept an offer on the price of the item?
A. No, we don’t negotiate on price; we work on a very tight
margin to offer the cheapest price possible.
We use Royal Mail for most orders sent to the UK, and Royal Mail
International for items delivered outside the UK.
If your delivery is recorded, we are happy to send you the
tracking number if it is requested through eBay messages.
Q. Will you combine postage?
A. Yes the postage for additional items is half price for each
item. If eBay does not automatically combine postage costs, we will refund the
difference within 24 hours of dispatch. Please be aware this is only applicable
for ‘Buy it Now‘ Listings.
Q. What are your dispatch times?
A. Orders are normally dispatched within 1 working day as soon as
payment clears. We dispatch each working day around 3 pm UK time. Please
check our item page for various shipping methods that we offer.
We post over 2000 parcels per week, so our near perfect feedback
and top - rated status is testimony to great customer care. If you have a
problem upon delivery, please contact us first. Please do not open a case or
leave negative feedback - we guarantee to solve it for you.
We do not dispatch on a Saturday or Sunday, although you may
still receive an email notifying you of dispatch on either of these days if
your order has been picked and is ready for postage.
Q. Do you send a dispatch email?
A. Once your item has been posted, you should receive an
automated email through eBay, to tell you your delivery is in progress. Please
check your Spam filter if you do not see your dispatch email.
Q. Do you automatically send a tracking number?
A. Yes, if your item is sent recorded, you should receive an
automatic email. If you don’t, please contact us and we will provide it for
Q. What if my "Standard UK delivery" item doesn't turn
up within 4 working days of the dispatch email?
A. If your item does not arrive within 4 working days of your
'dispatch' email then please get in touch and we will look into this for you.
Please note Royal Mail tracked delivery is normally within 1-2 working
days, but Royal Mail DO NOT guarantee it. If you are unavailable to accept
the package, it will be returned to your local Royal Mail sorting office, where
you can collect it using the card which should have been posted through
the letter box. In the highly unlikely event that you do not receive your
goods, a full refund will be given within 15 days.
Q. What if I paid extra for "Next working day UK
delivery" and my item doesn't turn up within 1 working day of the dispatch
A. If your item does not arrive within 1 working day of your
'dispatch' email please get in touch and we will look into this for you. If
possible please send us a message the day after your anticipated delivery
date as the item may be delivered at any time up to 5.30 pm.
Q. How long does it take to my country?
A. Most EU deliveries generally arrive within 7 working days,
although occasionally it takes a little longer. Worldwide deliveries generally
take 7 - 14 working days, but it can take as long as 21 working days in
you accept returns for any reason?
you can return your item back to us within 14 days of having received it.
is your return process?
return your item back to us with a note detailing the reason for the return and
your eBay Id. This information is important to help ensure the return is dealt
with quickly. As we receive many returns each week, without this information we
won’t know that you are the customer who returned it, and we may be unable to
process a refund.
you offer a free returns service?
unfortunately we aren’t set up to offer a free returns service.
have received a different item to the one which was ordered, am I still
responsible for the costs of return postage?
you will have to pay for the return postage, but once your item reaches us and
we find that it is indeed a different item to the one which was ordered, any
return postage costs incurred will be reimbursed.
Do you accept exchanged on returned items?
As our stock is controlled by a third party, the easiest way to handle returns
is to issue a refund on receipt of the item, and then reorder again from our
eBay store. This ensures that all of our stock is kept up to date.
Q. How long does it take for a refund?
A. Normally within 2 working days of the item arriving back with
Other frequently asked questions
Q. What is the best way to contact you?
A. You can contact us by using ebay messages.
Q. What are your trading hours?
A. We are available between 9.30 am and 5.30 pm UK time, Monday
to Friday, excluding Public holidays.
Q. Do you answer messages or calls outside of that time?
A. Unfortunately we are unable to answer messages outside of
Q. Have you got my size?
A. Please check the drop down size menu shown on the listing.
Q. If I cannot see my size how likely are you to be getting any
A. If the size is "greyed out" and says "out of
stock" next to it then it is out of stock. We update our stock as soon as
it becomes available.
Q. I have a question that is not covered here, should I message
with my question?
A. If you need a question answered simply email us and we will
get back to you within 24 business hours (excludes weekends and holidays).