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Terms and Conditions
Uk Posting - Delivery is by Royal Mail First Class or Express Courier. A signature may be required. Standard U.K. delivery (please allow 3 -4 days). We do try to be as fair as possible with our postage charges, everything is well packed to minimise possible damage during transit.
Combined postage - We do offer combined postage on multiple buys, please enquire before payment is made otherwise we are unable to offer this once payment is made.
International Orders - We only sell within the EU. Please contact us before placing an order, for a postal quote.
Payment - We must receive full, cleared payment for an order before we despatch the goods. Paypal is the preferred payment method. You can pay using any major credit or debit card. Cheque Payments and postal orders are also acceptable and should be made payable to JLF Holistics, including your full name and address with the items you require.
Delivery of goods - We aim for you to receive your order within 3-5 working days, this is subject to seasonal variation and due to the fact that everything is handmade with attention to detail on the day of despatch, this is our way of ensuring freshness, nothing is made in batches.
Returns Policy - If you receive a damaged parcel or defective good you will receive a full refund if returned within 7 days of the date of the invoice (including a copy of the original invoice) . Please note that we cannot offer exchanges or refunds on any opened or used products, or items wrongly chosen. Postage & Packing will not be refunded. This does not affect your statutory rights. All returned items should be returned by a signed for service. Please allow one to three weeks from the day you return your package for your request to be processed.
Product Use - Solace shall not be held liable for any damages resulting from the misuse of any product. Therefore, it is the sole responsibility of the customer to read all product instructions carefully, to use the product strictly for the purpose it was designed for, and to ensure that the product is used in a safe and reasonable manner, a skin patch test is advisable if you are uncertain before trying aromatherapy products, and therein Solace shall not be held responsible for any damages that occur due to an allergic reaction, or as the result of any other unforeseen occurrence.
Product Feedback - We welcome feedback on your experience with our products. Should you be unhappy in anyway please contact us before leaving negative feedback, we will do all we can to put right any problems. As always are aim is to improve our product quality and service.
Thank you for taking the time to share your thoughts with other Solace customers.