Royal Canin Veterinary Diet Urinary Feline

For non-prescription products you are allowed 7 days to cancel the order from receipt of the product: 1) Please send us an email to contact@petdrugsonline.co.uk to cancel the order. 2) Return items using the address on the invoice received with the delivery. Please ensure you provide us with your name and contact details. In order to receive a refund the items must be unopened and unused, in original packaging and finally returned to us within 7 days of date of receipt. 3) We will contact you with details of your refund, once we receive and process the returned item. We will compensate you for return postage, only if the order is being returned due to our error. 4) If we are able to accept the return of any item, as detailed in the Consumer Protection [Distance Selling] Regulations 2000, we will refund the cost of that item. Genuinely faulty goods will be credited by refunding the amount paid for the item in full and return P&P. This does not affect your statutory rights. NOTE: We can only process and refund items returned from Pet Drugs Online When returning an item the parcel is your responsibility until it reaches us. We recommend that you send it by recorded post. We believe that all our items are of the highest quality and we endeavour to provide you with the best possible service. If you are not satisfied with our goods for any reason, you should notify Pet Drugs Online by telephone or email contact@petdrugsonline.co.uk within 7 days of receiving the goods. Our customer service team will then be able to assist you.