After receiving the item, cancel the purchase within
Buyer pays return postage
The buyer is responsible for return postage costs.
Return policy details
Please return unwanted items immediately and exactly as sold, complete with original undamaged packaging, fully tagged, and in a condition that allows immediate resale, as failure to do so may result in the item being returned to you.
Please also include your invoice/delivery note and make a note of your reasons for returning the item(s) on this sheet.
We refund all returned items upon receipt and do so once weekly, so if you are requiring a size exchange, please re-order it whilst still available and we will refund the item you don't require upon receipt.
We do this because our stock moves so quickly and it may sell out whilst your returned order is in transit.
If you receive an item that is faulty or was sent incorrectly, please contact us immediately and we will send you a postage paid returns bag so that our mistake does not cost you.
Please contact us before leaving any feedback or low DSR scores.
We have 100% feedback after 14 years on eBay because we always do the right thing by our customers, and will fix any problems that you have within 48 hours of being notified.
Thanks from Jim, Neil, Sue, Steph, Channy, Jen and Lee - UKSW
eBay no longer accept direct card payments so please choose the Paypal option (not the credit card option)
You can use cards through Paypal regardless of whether you have a Paypal account or not.
For multiple purchases, please ask us to revise the shipping discounts BEFORE you pay - This is vital if you want us to send the items together at a reduced shipping rate.
Many thanks. UKSW