We operate a our returns policy with the following terms: •If you are unhappy with the product for whatever reason, please contact me to arrange a return and refund if applicable. •As shipping costs are not retrievable, I am unable to refund shipping costs unless the goods were defective. We will however give due consideration to a full refund including your postage should it just be a clothing size issue. Items should be returned to us using the Royal Mail standard parcels service, second class. We are unable to refund additional postage costs incurred for such things as 1st class, next day delivery, signed for etc. Feedback •We use a semi automated eBay feedback response system. If you are happy with the product, please leave positive feedback and I will automatically leave positive feedback for you. •If you are unhappy with the transaction for any reason, please contact us first to resolve. If you do leave negative or neutral feedback you waive your rights for support regarding any problems with us and open yourself up for possible retaliatory negative feedback. •We kindly ask you to please avoid making negative feedback remarks, contact us first if you have any problems and we really will do our best to resolve them. Contact We will contact you through your eBay registered e-mail address, please make sure that it is working, if not please send us a new e-mail address. We try to respond to messages within 48 hours, please bear with us as we are getting a lot of messages everyday. If you do not receive a reply to your email within 5 days, it means that we have not received your email or our reply has been filtered out by your spam filters. If this happens, please check your spam/bulk/junk mail folders or email us from a different email account.