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Business seller information
37 Thornwell Road
Return policy details
Returns: You must contact us for authorisation code before returning any goods.
New items: We will offer refund for new items which are returned within 7 days from the date of delivery of your order. Items must be returned in the same brand new, unused and saleable condition with all labels and original packaging. If the goods are unsuitable (don’t fit for example), a full refund for the purchased price will be offered. In this case postage costs will not be refunded. You will be obliged to pay the cost to return the items to us. It may take up to 10 days to refund your purchase from the date your items arrive in our warehouse.
Guarantee: We guarantee that the goods will be free from any defects in workmanship or materials under normal use. We guarantee that the goods are fit for their intended use and you are required to check the precise purpose of each product before application. Therefore we do not accept responsibility if you put the goods to a use which is not intended.
Damaged items: In the unlikely event that goods are received damaged or faulty, or they develop a fault in a very short period of time (30 days from purchase) please contact us. We will not offer cash refund for damaged or faulty goods. If we cannot repair the damaged items we will offer a replacement or exchange it with any other item. If the customer prefers any other item as an exchange then the difference in price will be either refunded or charged to the customer.
Airport damage to luggage: We strongly recommend you examine your luggage carefully before leaving the airport. Damage due to mishandling by the airports staff is not covered by your manufacturer’s warranty. You must file a claim with the airline before leaving the airport.
Product Images and Colours: We make every effort to ensure the product images and colour representations in our listings are a fair representation of the actual products and colours, but please note there may be variations in photos and colours from the products due to changes made by manufacturers.
On-Board Luggage: Due to worldwide terror alerts many international airlines and airports are imposing regulations on the size of cabin luggage being allowed onboard. We are unable to account for every single airport or airline around the world, with an ever increasing number of changes to size restrictions being imposed. Some airlines and airports around the world do not take in to account the handles and wheels on a cabin size luggage, and others do. The customer is obliged to check with their airline what maximum size cabin luggage they are allowed to take on board, and it is also the customers responsibility to check the cabin luggage size ordered from us for suitability with their airline before checking in at the airport.
Your statutory rights are not effected